Planet DDS incident

Legwork - Patient Engagement Service Outage

Notice Resolved View vendor source →

Planet DDS experienced a notice incident on November 14, 2025 affecting Patient Engagement, lasting 26m. The incident has been resolved; the full update timeline is below.

Started
Nov 14, 2025, 07:45 PM UTC
Resolved
Nov 14, 2025, 08:11 PM UTC
Duration
26m
Detected by Pingoru
Nov 14, 2025, 07:45 PM UTC

Affected components

Patient Engagement

Update timeline

  1. investigating Nov 14, 2025, 07:45 PM UTC

    We’re currently experiencing an outage with Patient Engagement. We apologize for any inconvenience. Our team is working to restore service back to normal operation. Our team is actively working to restore service back to normal operation.

  2. investigating Nov 14, 2025, 07:46 PM UTC

    The team has identified the issue and is working to remediate it. The site is back online, and we are currently performing tests to validate full functionality.

  3. resolved Nov 14, 2025, 08:11 PM UTC

    This incident has been resolved. The Legwork portal (lwcrm.com) is fully restored and operational.