Planet DDS incident

Denticon - Partner Service Performance Degraded Impacting Denticon

Major Resolved View vendor source →

Planet DDS experienced a major incident on November 18, 2025 affecting Practice Management, lasting 2h 43m. The incident has been resolved; the full update timeline is below.

Started
Nov 18, 2025, 12:10 PM UTC
Resolved
Nov 18, 2025, 02:53 PM UTC
Duration
2h 43m
Detected by Pingoru
Nov 18, 2025, 12:10 PM UTC

Affected components

Practice Management

Update timeline

  1. investigating Nov 18, 2025, 12:18 PM UTC

    We’re currently experiencing intermittent outages due to an outage at a partner service that is impacting Denticon. Our team is actively working with the partner to restore normal operations.

  2. identified Nov 18, 2025, 12:46 PM UTC

    We’re currently experiencing intermittent outages due to an outage at a partner service that is impacting Denticon. Our team is actively working with the partner to restore normal operations.

  3. identified Nov 18, 2025, 12:48 PM UTC

    We’re currently experiencing intermittent outages due to an outage at a partner service that is impacting Denticon. Our team is actively working with the partner to restore normal operations. We will provide updates every 30 minutes or sooner as progress is made.

  4. identified Nov 18, 2025, 12:55 PM UTC

    We’re currently experiencing intermittent outages due to an issue with a partner service impacting Denticon. Our team is working with Cloudflare to restore normal operations. If you are experiencing issues, please use the backup URL: https://w1.denticon.com to view the daily schedule.

  5. identified Nov 18, 2025, 01:18 PM UTC

    We’re currently experiencing intermittent outages due to an issue with a partner service impacting Denticon. Our team is working with Cloudflare to restore normal operations. If you are experiencing issues, please use the backup URL: https://w1.denticon.com to view the daily schedule.

  6. identified Nov 18, 2025, 01:34 PM UTC

    We’re currently experiencing intermittent outages due to an issue with a partner service impacting Denticon. Our team is working with Cloudflare to restore normal operations. If you are experiencing issues, please use the backup URL: https://w1.denticon.com

  7. monitoring Nov 18, 2025, 01:46 PM UTC

    We’re currently experiencing intermittent outages due to an issue with a partner service impacting Denticon. Our team is working with Cloudflare to restore normal operations. If you are experiencing issues, please use the backup URL: https://w1.denticon.com

  8. monitoring Nov 18, 2025, 02:00 PM UTC

    We’re currently experiencing intermittent outages due to an issue with a partner service impacting Denticon. Our team is working with Cloudflare to restore normal operations. If you are experiencing issues, please use the backup URL: https://w1.denticon.com

  9. monitoring Nov 18, 2025, 02:31 PM UTC

    All Denticon traffic has been re-routed to bypass the ongoing global Cloudflare issue. If you are still experiencing issues, please use the alternative URL: https://w1.denticon.com.

  10. resolved Nov 18, 2025, 02:53 PM UTC

    The issue is resolved, and services should be operating normally. We will continue to monitor for any disruption to normal operations.