Planet DDS incident

Denticon - Edit Patient UI- Service Performance Degraded

Minor Resolved View vendor source →

Planet DDS experienced a minor incident on November 20, 2025 affecting Practice Management, lasting 53m. The incident has been resolved; the full update timeline is below.

Started
Nov 20, 2025, 02:47 PM UTC
Resolved
Nov 20, 2025, 03:40 PM UTC
Duration
53m
Detected by Pingoru
Nov 20, 2025, 02:47 PM UTC

Affected components

Practice Management

Update timeline

  1. investigating Nov 20, 2025, 02:47 PM UTC

    We’re currently experiencing degraded performance with the Edit Patient UI for some clients. We apologize for any inconvenience. Our team is actively working to restore service back to normal operation.

  2. investigating Nov 20, 2025, 03:05 PM UTC

    We are actively investigating the performance degradation of Denticon's Patient Edit UI.

  3. identified Nov 20, 2025, 03:23 PM UTC

    We are actively investigating the performance degradation of Denticon's Patient Edit UI.

  4. identified Nov 20, 2025, 03:34 PM UTC

    We have identified a potential fix that is getting deployed.

  5. resolved Nov 20, 2025, 03:40 PM UTC

    Issue has been resolved. We will continue to monitor.