Plaid Outage History

Started Nov 04, 2026, 04:41 PM UTC· resolved Nov 04, 2026, 05:50 PM UTC

1. identified Nov 04, 2026, 04:41 PM UTC

   Transfer RTP requests are temporarily disabled for some customers. Transfer will resume full RTP activity in a couple of hours. Other payment rail types are fully functional.

2. resolved Nov 04, 2026, 05:50 PM UTC

   This incident has been resolved.

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Started Oct 26, 2026, 02:04 AM UTC· resolved Oct 26, 2026, 02:29 PM UTC

1. investigating Oct 26, 2026, 02:04 AM UTC

   Wells Fargo is currently experiencing downtime impacting all channels and data recipients. Item adds and API calls through Plaid are impacted. We will provide an update when Wells Fargo has resolved the issue.

2. resolved Oct 26, 2026, 02:29 PM UTC

   This incident has been resolved.

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Started Oct 22, 2026, 03:34 AM UTC· resolved Oct 22, 2026, 03:52 AM UTC

1. investigating Oct 22, 2026, 03:34 AM UTC

   Chase is currently experiencing downtime impacting all channels and data recipients. Item adds through Plaid are impacted. We will provide an update when Chase has resolved the issue.

2. resolved Oct 22, 2026, 03:52 AM UTC

   This incident has been resolved.

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Started Oct 21, 2026, 03:18 AM UTC· resolved Oct 21, 2026, 04:37 AM UTC

1. investigating Oct 21, 2026, 03:18 AM UTC

   Chase is currently experiencing downtime impacting all channels and data recipients. Item adds and API calls through Plaid are impacted. We will provide an update when Chase has resolved the issue.

2. resolved Oct 21, 2026, 04:37 AM UTC

   This incident has been resolved.

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Started Oct 15, 2026, 02:39 PM UTC· resolved Oct 15, 2026, 02:47 PM UTC

1. investigating Oct 15, 2026, 02:39 PM UTC

   We are experiencing degraded performance with Link. We are actively investigating and working to mitigate this issue.

2. resolved Oct 15, 2026, 02:47 PM UTC

   This incident has been resolved.

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Started Oct 14, 2026, 09:10 PM UTC· resolved Oct 14, 2026, 09:59 PM UTC

1. identified Oct 14, 2026, 09:10 PM UTC

   We have identified the root cause of the issue and are actively working to mitigate the impact. The transactions/enrich and other transactions related endpoints and webhooks.

2. monitoring Oct 14, 2026, 09:50 PM UTC

   This issue has been mitigated. We are closely monitoring our systems as we recover.

3. resolved Oct 14, 2026, 09:59 PM UTC

   This incident has been resolved.

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Started Oct 13, 2026, 07:40 AM UTC· resolved Oct 13, 2026, 08:50 AM UTC

1. identified Oct 13, 2026, 07:40 AM UTC

   We identified an issue causing delays in Transactions update processing. During this time, some customers may have received fewer SYNC_UPDATES_AVAILABLE webhooks than expected. We applied mitigation and transaction updates began processing normally, including delivery of the accumulated backlog.

2. resolved Oct 13, 2026, 08:50 AM UTC

   This incident has been resolved and the backlog of delayed transaction updates has cleared. Some customers may have observed elevated SYNC_UPDATES_AVAILABLE webhook volume while processing caught up. We did not observe an abnormal increase in webhook delivery failures, and no customer action is required.

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Started Oct 11, 2026, 08:25 AM UTC· resolved Oct 11, 2026, 09:09 AM UTC

1. investigating Oct 11, 2026, 08:25 AM UTC

   Chase is currently experiencing downtime impacting all channels and data recipients. Item adds and API calls through Plaid are impacted. We will provide an update when Chase has resolved the issue.

2. resolved Oct 11, 2026, 09:09 AM UTC

   This incident has been resolved.

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Started Sep 26, 2026, 03:40 AM UTC· resolved Sep 26, 2026, 05:15 AM UTC

1. investigating Sep 26, 2026, 03:40 AM UTC

   Bank of America is currently experiencing downtime impacting all channels and data recipients. API calls through Plaid are impacted. We will provide an update when Bank of America has resolved the issue.

2. resolved Sep 26, 2026, 05:15 AM UTC

   This incident has been resolved.

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Started Sep 17, 2026, 08:22 PM UTC· resolved Sep 18, 2026, 02:23 AM UTC

1. investigating Sep 17, 2026, 08:22 PM UTC

   Chime is currently experiencing downtime impacting all channels and data recipients. Transactions Data updates might be delayed. We will provide an update when Chime has resolved the issue.

2. resolved Sep 18, 2026, 02:23 AM UTC

   This incident has been resolved.

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Started Sep 15, 2026, 05:56 PM UTC· resolved Sep 16, 2026, 12:24 AM UTC

1. investigating Sep 15, 2026, 05:56 PM UTC

   We are currently experiencing delays in Transactions updates. We are actively investigating and working to mitigate this issue.

2. investigating Sep 15, 2026, 07:12 PM UTC

   We have resolved the underlying issue and the system is now recovering. Transactions updates will be delayed for the next few hours.

3. resolved Sep 16, 2026, 12:24 AM UTC

   This incident has been resolved.

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Started Sep 15, 2026, 04:31 PM UTC· resolved Sep 15, 2026, 06:45 PM UTC

1. investigating Sep 15, 2026, 04:31 PM UTC

   We are currently experiencing elevated error rates for Item adds. We are actively investigating and working to mitigate this issue.

2. identified Sep 15, 2026, 06:26 PM UTC

   We have identified the root cause of the issue and are actively working to mitigate the impact.

3. monitoring Sep 15, 2026, 06:36 PM UTC

   This issue has been mitigated. We are closely monitoring our systems as we recover.

4. resolved Sep 15, 2026, 06:45 PM UTC

   This incident has been resolved.

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Started Sep 11, 2026, 04:56 PM UTC· resolved Sep 11, 2026, 10:15 PM UTC

1. investigating Sep 11, 2026, 04:56 PM UTC

   Our Statements API, /statements/download, is currently experiencing unexpected downtime. We are actively investigating and working to mitigate this issue.

2. resolved Sep 11, 2026, 10:15 PM UTC

   This incident has been resolved.

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Started Aug 24, 2026, 05:36 AM UTC· resolved Aug 24, 2026, 09:13 PM UTC

1. monitoring Aug 24, 2026, 05:36 AM UTC

   This issue has been mitigated. We are closely monitoring our systems as we recover.

2. resolved Aug 24, 2026, 09:13 PM UTC

   This incident has been resolved.

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Started Aug 16, 2026, 03:13 PM UTC· resolved Aug 16, 2026, 06:51 PM UTC

1. investigating Aug 16, 2026, 03:13 PM UTC

   Navy Federal Credit Union is currently experiencing downtime impacting all channels and data recipients. Item adds and API calls through Plaid are impacted. We will provide an update when Navy Federal Credit Union has resolved the issue.

2. investigating Aug 16, 2026, 03:24 PM UTC

   Navy Federal Credit Union is currently experiencing downtime impacting all channels and data recipients. Item adds and API calls through Plaid are impacted. We will provide an update when Navy Federal Credit Union has resolved the issue.

3. monitoring Aug 16, 2026, 04:29 PM UTC

   Navy Federal Credit Union connection health is recovering. We'll continue monitoring and provide and update when Navy Federal Credit Union has fully resolved the issue.

4. resolved Aug 16, 2026, 06:51 PM UTC

   The health issue with Navy Federal Credit Union has been resolved

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Started Aug 12, 2026, 09:48 PM UTC· resolved Aug 13, 2026, 06:08 AM UTC

1. identified Aug 12, 2026, 09:48 PM UTC

   Navy Federal Credit Union is currently experiencing downtime impacting all channels and data recipients. Item adds and API calls through Plaid are impacted. We will provide an update when Navy Federal Credit Union has resolved the issue.

2. resolved Aug 13, 2026, 06:08 AM UTC

   The Navy Federal Credit Union issue has been resolved

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Started Aug 05, 2026, 01:01 AM UTC· resolved Aug 10, 2026, 05:39 PM UTC

1. investigating Aug 05, 2026, 01:01 AM UTC

   We are investigating delayed transaction updates affecting a subset of Capital One Items. Affected Items remain healthy; the impact is limited to delayed refresh of transaction data.

2. investigating Aug 05, 2026, 02:26 AM UTC

   We have identified the root cause of the issue and are actively working to mitigate the impact.

3. identified Aug 05, 2026, 02:40 AM UTC

   We have identified the root cause of the issue and are actively working to mitigate the impact.

4. monitoring Aug 05, 2026, 07:52 PM UTC

   We've addressed the underlying cause and are currently monitoring for the resolution.

5. resolved Aug 10, 2026, 05:39 PM UTC

   All Delayed Transactions have now been fully processed.

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Started Aug 02, 2026, 02:51 PM UTC· resolved Aug 03, 2026, 12:53 PM UTC

1. investigating Aug 02, 2026, 02:51 PM UTC

   We are observing issues impacting new connections to Bank of America. We have notified Bank of America and are working to root cause and resolve this issue as quickly as possible.

2. resolved Aug 03, 2026, 12:53 PM UTC

   This incident has been resolved.

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Started Aug 01, 2026, 01:34 AM UTC· resolved Aug 01, 2026, 02:56 AM UTC

1. identified Aug 01, 2026, 01:34 AM UTC

   We've identified and issue causing degraded performance for our Python SDK (v33.0.0 and later) when retrieving Identity Verification results. We are deploying a fix.

2. resolved Aug 01, 2026, 02:56 AM UTC

   A fix is deployed. This incident has been resolved.

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Started Jul 27, 2026, 04:34 PM UTC· resolved Jul 28, 2026, 08:40 AM UTC

1. investigating Jul 27, 2026, 04:34 PM UTC

   We are currently experiencing elevated error rates for Payouts/Refunds API calls. We are actively investigating and working to mitigate this issue.

2. identified Jul 27, 2026, 05:55 PM UTC

   We have identified the root cause of the issue and are actively working to mitigate the impact. This is also impacting payments transitioning to SETTLED status.

3. identified Jul 27, 2026, 08:35 PM UTC

   The incident is ongoing and we are working with our partner to restore service. You may continue to see issues with Refunds and Payouts. Settlement webhooks for pay-ins are also impacted.

4. monitoring Jul 27, 2026, 10:09 PM UTC

   We are observing improved performance and services are returning to normal operations. We are closely monitoring our systems as we recover.

5. resolved Jul 28, 2026, 08:40 AM UTC

   This incident has been resolved. Our services have returned to normal operations.

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Started Jul 23, 2026, 08:36 PM UTC· resolved Jul 23, 2026, 09:59 PM UTC

1. investigating Jul 23, 2026, 08:36 PM UTC

   Transfer is experiencing delays affecting status updates for some Standard ACH and Same-Day ACH transfers created yesterday. Impacted Transfers were successfully settled on ACH network. Transfer creation and new payment processing are operating normally. We've identified the root cause and are actively addressing it and will update this incident as it is resolved.

2. resolved Jul 23, 2026, 09:59 PM UTC

   All impacted ACH and Same-day ACH transfers's status have been updated to posted. They will be marked as settled later today.

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Started Jul 23, 2026, 11:41 AM UTC· resolved Jul 23, 2026, 02:33 PM UTC

1. investigating Jul 23, 2026, 11:41 AM UTC

   We are currently experiencing elevated error rates for Payouts/Refunds API calls. We are actively investigating and working to mitigate this issue.

2. identified Jul 23, 2026, 11:51 AM UTC

   We have identified the root cause of the issue and are actively working to mitigate the impact.

3. monitoring Jul 23, 2026, 12:25 PM UTC

   This issue has been mitigated. We are closely monitoring our systems as we recover.

4. monitoring Jul 23, 2026, 02:28 PM UTC

   This incident has been resolved.

5. resolved Jul 23, 2026, 02:33 PM UTC

   This incident has been resolved.

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Started Jul 22, 2026, 02:58 PM UTC· resolved Jul 24, 2026, 10:02 AM UTC

1. investigating Jul 22, 2026, 02:58 PM UTC

   We are currently experiencing delays in Transactions updates. We are actively investigating and working to mitigate this issue.

2. investigating Jul 22, 2026, 04:43 PM UTC

   We are currently experiencing delays in Transactions updates. We are actively investigating and working to mitigate this issue. 12:41pm EST - We're currently monitoring initial/full pull recovery over the next five to eight hours, will provide more information soon

3. investigating Jul 22, 2026, 05:22 PM UTC

   We are currently experiencing delays in Transactions updates. We are actively investigating and working to mitigate this issue. 12:41pm EST - We're currently monitoring initial/full pull recovery over the next five to eight hours, will provide more information soon 1:21pm EST - To clarify, we are prioritizing initial and full pull recovery. We will work on recovering default pulls next. We don't yet have an estimate to when these delays will be fully resolved.

4. investigating Jul 22, 2026, 05:32 PM UTC

   We are currently experiencing delays in Transactions updates. We are actively investigating and working to mitigate this issue. 1:21pm EST - We are prioritizing initial and full pull recovery. We will work on recovering default pulls next. We don't yet have an estimate to when these delays will be fully resolved.

5. investigating Jul 22, 2026, 05:39 PM UTC

   We are currently experiencing delays in Transactions updates. We are actively investigating and working to mitigate this issue. We are prioritizing recovery of initial and historical Transaction webhooks and then will work through the Default webhook queue. We expect the first group to complete in the next 2-3 hours. Webhooks are being sent on a FIFO basis.

6. investigating Jul 22, 2026, 09:25 PM UTC

   The underlying issue is resolved and the system continues to recover. Initial and Historical webhook queues are processing and Default webhooks will process when that completes.

7. monitoring Jul 22, 2026, 11:53 PM UTC

   The underlying issue has been resolved, and recovery is progressing. Initial and historical transaction webhooks are now caught up, and new webhooks, including default webhooks, are being processed normally. We are continuing to work through the remaining backlog of older default webhook updates and are monitoring recovery closely.

8. monitoring Jul 23, 2026, 03:23 PM UTC

   The underlying issue has been resolved, and recovery is progressing. Initial and historical transaction webhooks are now caught up, and new webhooks, including default webhooks, are being processed normally. We are continuing to work through the remaining backlog of older default update webhooks and expect all missing webhooks to be processed by the end of the day.

9. monitoring Jul 23, 2026, 07:43 PM UTC

   The underlying issue has been resolved, and recovery is progressing. Initial and historical transaction webhooks are now caught up, and new webhooks, including default webhooks, are being processed normally. We are continuing to work through the remaining backlog of older default update webhooks and expect all missing webhooks to be processed by the end of the day.

10. monitoring Jul 23, 2026, 11:50 PM UTC

    The underlying issue has been resolved, and recovery is progressing. Initial and historical transaction webhooks are now caught up, and new webhooks, including default webhooks, are being processed normally. We are continuing to work through the remaining backlog of older default update webhooks and expect all missing webhooks to be processed by the end of the day.

11. investigating Jul 24, 2026, 02:22 AM UTC

    We are again experiencing delays in Transactions update webhooks due to a recurrence of the third-party service provider issue that caused the earlier degradation. We are working closely with the provider to mitigate the issue and restore normal processing as quickly as possible.

12. monitoring Jul 24, 2026, 04:26 AM UTC

    The third-party provider issue has been mitigated and recovery is progressing. New item connections and their initial and historical transaction webhooks are healthy and firing normally again, and new transaction updates, including default update webhooks, are being processed normally. We have resumed working through the remaining backlog of older default update webhooks and will continue to monitor closely as it clears.

13. resolved Jul 24, 2026, 10:02 AM UTC

    This incident is now resolved. The underlying issue has been fully mitigated, and all delayed default update webhooks have now been delivered. New item connections and their initial and historical transaction webhooks are firing normally, and new transaction updates, including default update webhooks, are being processed normally.

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Started Jul 17, 2026, 11:59 PM UTC· resolved Jul 18, 2026, 01:39 AM UTC

1. investigating Jul 17, 2026, 11:59 PM UTC

   We are experiencing degraded performance with Link. Some users are seeing issues with Link, where when users completes an OAuth flow with a bank, Plaid Link may crash and restart, prompting users to connect their bank accounts again. We believe that this is related to a recent WebKit bug: [https://bugs.webkit.org/show_bug.cgi?id=318772](https://bugs.webkit.org/show_bug.cgi?id=318772 "https://bugs.webkit.org/show_bug.cgi?id=318772") We are actively investigating and working to mitigate this issue.

2. resolved Jul 18, 2026, 01:39 AM UTC

   This incident has been resolved.

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Started Jul 16, 2026, 08:48 AM UTC· resolved Jul 16, 2026, 10:30 AM UTC

1. investigating Jul 16, 2026, 08:48 AM UTC

   We are experiencing elevated error rates on the Plaid Dashboard during SSO and Google sign-ins. We are actively investigating this issue.

2. identified Jul 16, 2026, 09:22 AM UTC

   We are experiencing elevated error rates on the Plaid Dashboard during SSO and Google sign-ins. We are working on a resolution.

3. monitoring Jul 16, 2026, 09:30 AM UTC

   SSO and Social Logins on the Plaid Dashboard are now working with increased latency. We'll continue to monitor until fully recovered.

4. resolved Jul 16, 2026, 10:30 AM UTC

   SSO and Google logins in the Plaid Dashboard are now performing as normal.

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