Pixlee Outage History

Pixlee had 21 outages in the last 2 years totaling 8923h 31m of downtime — averaging 0.9 incidents per month.

There were 21 Pixlee outages since January 21, 2026 totaling 8923h 31m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://trust.pixlee.com

Minor October 5, 2026

Degraded Performance on Emplifi Knowledge

Detected by Pingoru: Oct 05, 2026, 03:49 PM UTC
Resolved: Oct 05, 2026, 04:53 PM UTC
Duration: 1h 4m

Affected: Knowledge

Timeline · 2 updates

identified Oct 05, 2026, 03:49 PM UTC

Status: Identified At this time Knowledge is experiencing an intermittent error when editing Topic Responses. We have informed the third party service involved, and they are actively working to resolve the issue. We will send an update when we have verified that it is working. Affected components Knowledge (Partial outage)
resolved Oct 05, 2026, 04:53 PM UTC

Status: Resolved The issue was resolved. Affected components Knowledge (Operational)

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Minor September 4, 2026

Degraded Performance on Turnto SFTP

Detected by Pingoru: Sep 04, 2026, 06:48 PM UTC
Resolved: Sep 04, 2026, 10:26 PM UTC
Duration: 3h 37m

Affected: Ratings & Reviews

Timeline · 2 updates

investigating Sep 04, 2026, 06:48 PM UTC

Status: Investigating We are currently investigating elevated error rates and slower response times affecting the Turnto SFTP Server Our engineering team is actively looking into the root cause and working to restore optimal performance. Affected components Ratings & Reviews (Degraded performance)
resolved Sep 04, 2026, 10:26 PM UTC

Status: Resolved The issue affecting the TurnTo SFTP server has been resolved. The endpoint is operational. We apologize for any inconvenience this may have caused. Affected components Ratings & Reviews (Operational)

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Minor July 28, 2026

Degraded Performance on Emplifi [UGC]

Detected by Pingoru: Jul 28, 2026, 09:23 AM UTC
Resolved: Jul 28, 2026, 01:11 PM UTC
Duration: 3h 48m

Affected: UGC

Timeline · 2 updates

investigating Jul 28, 2026, 09:23 AM UTC

Status: Investigating We are currently investigating elevated error rates and slower response times affecting Emplifi [UGC]. Our engineering team is actively looking into the root cause and working to restore optimal performance. Affected components UGC (Full outage)
resolved Jul 28, 2026, 01:11 PM UTC

Status: Resolved The incident involving elevated error rates and response times for Emplifi [UGC] has been resolved. All performance metrics are back to normal. We apologize for any inconvenience this may have caused. Affected components UGC (Operational)

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Minor July 14, 2026

Degraded Performance on Emplifi Ratings and Reviews - EU region

Detected by Pingoru: Jul 14, 2026, 03:02 PM UTC
Resolved: Jul 15, 2026, 02:46 AM UTC
Duration: 11h 44m

Affected: Ratings & Reviews

Timeline · 3 updates

investigating Jul 14, 2026, 03:02 PM UTC

Status: Investigating We are currently investigating elevated error rates and slower response times affecting Emplifi Ratings and Reviews - EU region Our engineering team is actively looking into the root cause and working to restore optimal performance. Affected components Ratings & Reviews (Partial outage)
monitoring Jul 14, 2026, 03:46 PM UTC

Status: Monitoring A fix has been implemented to resolve the performance degradation of Emplifi Ratings and Reviews - EU Region. Error rates and response times have returned to normal levels. We are currently monitoring the system to ensure full stability. Affected components Ratings & Reviews (Operational)
resolved Jul 15, 2026, 02:46 AM UTC

Status: Resolved The incident involving elevated error rates and response times for Emplifi Ratings and Reviews - EU region has been resolved. We apologize for any inconvenience this may have caused. Affected components Ratings & Reviews (Operational)

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Minor July 13, 2026

Major Service Disruption: Emplifi Knowledge Unavailable

Detected by Pingoru: Jul 13, 2026, 06:51 PM UTC
Resolved: Jul 13, 2026, 07:11 PM UTC
Duration: 19m

Affected: Knowledge

Timeline · 3 updates

investigating Jul 13, 2026, 06:51 PM UTC

Status: Investigating We are investigating an issue affecting the Emplifi Knowledge application. Some customers may be unable to access Knowledge or may encounter errors in Knowledge and Agent Assist. Our team is actively working to identify the cause. We will provide an update as more information becomes available. Thank you for your patience while we work to resolve this issue. Affected components Knowledge (Full outage)
monitoring Jul 13, 2026, 06:56 PM UTC

Status: Monitoring The issue affecting access to Emplifi Knowledge and Agent Assist has been mitigated. Services have been restored and are operating normally. We are monitoring the environment to confirm continued stability. The Knowledge Authoring Tool was not affected. Thank you for your patience while we worked to restore service. Affected components Knowledge (Full outage)
resolved Jul 13, 2026, 07:11 PM UTC

Status: Resolved The issue affecting access to Emplifi Knowledge and Agent Assist has been resolved. Our preliminary investigation indicates that prolonged requests to a customer-specific Knowledge Engine consumed the available processing capacity within the shared Knowledge user interface, causing it to become unresponsive. Restarting the affected application components restored service, and subsequent monitoring has confirmed normal operation. The Knowledge Authoring Tool was not affected. We are reviewing additional timeout and workload-isolation safeguards to reduce the risk of recurrence. Thank you for your patience while we worked to resolve this issue. Affected components Knowledge (Operational)

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Minor June 12, 2026

META - Publishing Issues

Detected by Pingoru: Jun 12, 2026, 02:40 PM UTC
Resolved: Jun 12, 2026, 07:06 PM UTC
Duration: 4h 25m

Affected: CommunityUnified AnalyticsPublisher

Timeline · 3 updates

investigating Jun 12, 2026, 02:40 PM UTC

Status: Investigating Meta is currently experiencing difficulties affecting functionality across Facebook, Instagram, Threads, and WhatsApp; including Publishing, Analytics, and Community. These issues began to surface at approximately 15:40 CEST on June 12. Our engineering team is actively investigating and coordinating with META to confirm the root cause and assess the impact. Affected components Unified Analytics (Partial outage) Publisher (Partial outage) Community (Partial outage)
monitoring Jun 12, 2026, 03:43 PM UTC

Status: Monitoring We are continuing to monitor the Meta platform incident closely and coordinate with relevant parties. We'll provide updates as soon as possible. Thank you for your patience. Affected components Publisher (Partial outage) Community (Partial outage) Unified Analytics (Partial outage)
resolved Jun 12, 2026, 07:06 PM UTC

Status: Resolved The service outage affecting Emplifi Publisher, Community, and Unified Analytics has been resolved. Affected components Unified Analytics (Operational) Publisher (Operational) Community (Operational)

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Minor June 9, 2026

Third Party - Failing WhatsApp Messages

Detected by Pingoru: Jun 09, 2026, 11:50 AM UTC
Resolved: Jun 12, 2026, 07:27 AM UTC
Duration: 2d 19h

Affected: Community

Timeline · 7 updates

investigating Jun 09, 2026, 11:50 AM UTC

Status: Investigating We are experiencing WhatsApp publishing issues in Community. We have escalated the issue to META Support. We will provide updates as soon as we have more information from META. Affected components Community (Degraded performance)
investigating Jun 11, 2026, 11:35 AM UTC

Status: Investigating Our engineering team has implemented a workaround to resolve the issue of expired WhatsApp connections and publishing issues. The underlying Meta issue remains unresolved, but Meta team is investigating it. We will continue to monitor the situation. Affected components Community (Degraded performance)
monitoring Jun 11, 2026, 11:38 AM UTC

Status: Monitoring Our engineering team has implemented a workaround to resolve the issue of expired WhatsApp connections and publishing issues. The underlying Meta issue remains unresolved, but Meta team is investigating it. We will continue to monitor the situation. Affected components Community (Degraded performance)
monitoring Jun 11, 2026, 01:17 PM UTC

Status: Monitoring Our engineering team has implemented a workaround to resolve the issue of expired WhatsApp connections and publishing issues. The underlying Meta issue remains unresolved, but Meta team is investigating it. We will continue to monitor the situation. Affected components Community (Degraded performance)
monitoring Jun 11, 2026, 01:29 PM UTC

Status: Monitoring Our engineering team has implemented a workaround to resolve the issue of expired WhatsApp connections and publishing issues. The underlying Meta issue remains unresolved, but Meta team is investigating it. We will continue to monitor the situa Affected components Community (Operational)
monitoring Jun 11, 2026, 01:30 PM UTC

Status: Monitoring Our engineering team has implemented a workaround to resolve the issue of expired WhatsApp connections and publishing issues. The underlying Meta issue remains unresolved, but Meta team is investigating it. We will continue to monitor the situation. Affected components Community (Operational)
resolved Jun 12, 2026, 07:27 AM UTC

Status: Resolved Meta has confirmed that they have fixed the underlying issue affecting WhatsApp connections. We apologize for any inconvenience this may have caused. Affected components Community (Operational)

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Minor May 20, 2026

Degraded Performance on Emplifi VoC

Detected by Pingoru: May 20, 2026, 04:33 PM UTC
Resolved: May 20, 2026, 07:57 PM UTC
Duration: 3h 23m

Affected: VoC

Timeline · 2 updates

identified May 20, 2026, 04:33 PM UTC

Status: Identified We are currently investigating a device detection issue that has caused lower than expected data collection for some traffic. Our engineering team has identified the root cause and is working on a fix to restore normal collection levels as quickly as possible. We will continue to share updates as progress is made. Affected components VoC (Partial outage)
resolved May 20, 2026, 07:57 PM UTC

Status: Resolved The incident has now been resolved. Our engineering team implemented a fix for the device detection issue. All missing respondents have also been restored successfully. We appreciate your patience while we worked through this issue. Affected components VoC (Operational)

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Minor May 8, 2026

Degraded Performance on Emplifi Publisher

Detected by Pingoru: May 08, 2026, 09:40 AM UTC
Resolved: May 08, 2026, 09:59 PM UTC
Duration: 12h 18m

Affected: Publisher

Timeline · 2 updates

identified May 08, 2026, 09:40 AM UTC

Status: Identified We're aware of an issue with the Meta API that may cause video publishing failures on Facebook. Retrying the action typically resolves the problem. We've escalated the issue to Meta and will update this page once resolved Affected components Publisher (Degraded performance)
resolved May 08, 2026, 09:59 PM UTC

Status: Resolved The incident involving Facebook publishing has now been restored, and posts are once again being published successfully. We apologize for any inconvenience this may have caused. Affected components Publisher (Operational)

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Minor April 28, 2026

Major Service Disruption: Emplifi Agent SSO site disruption

Detected by Pingoru: Apr 28, 2026, 05:58 PM UTC
Resolved: Apr 30, 2026, 01:53 PM UTC
Duration: 1d 19h

Affected: Agent

Timeline · 3 updates

investigating Apr 28, 2026, 05:58 PM UTC

Status: Investigating We are aware of a disruption impacting some customers’ ability to access and use the Emplifi Agent SSO site. Our team is currently investigating the issue as a priority. We will provide an update as soon as more information becomes available. Thank you for your patience and understanding. Affected components Agent (Degraded performance)
monitoring Apr 28, 2026, 06:16 PM UTC

Status: Monitoring The disruption impacting some customers’ ability to access and use the Emplifi Agent SSO site has now been resolved. Our team is continuing to carefully monitor the environment to ensure stability. Thank you for your patience and understanding. Affected components Agent (Operational)
resolved Apr 30, 2026, 01:53 PM UTC

Status: Resolved The outage impacting the Emplifi Agent SSO site has been fully resolved. Following a couple of days of monitoring, system performance has stabilized and returned to expected levels. The root cause was identified as a configuration inconsistency that led to unexpected errors. The necessary fixes have been applied, and the issue is no longer occurring. We will continue to proactively monitor the environment to ensure sustained stability. Thank you for your continued patience and understanding. Affected components Agent (Operational)

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Minor April 22, 2026

Degraded Performance on Emplifi Listening API

Detected by Pingoru: Apr 22, 2026, 01:53 PM UTC
Resolved: Apr 29, 2026, 01:48 PM UTC
Duration: 6d 23h

Affected: Listening

Timeline · 2 updates

identified Apr 22, 2026, 01:53 PM UTC

Status: Identified Twitter is currently experiencing an API bug where the 2/tweets/search/recent endpoint returns incomplete data, causing missing content in listening results for some customers since late March. This has been reported to Twitter. They have confirmed they can replicate the issue. We are awaiting a fix from their side. There is a workaround in place for affected customers. Affected components Listening (Degraded performance)
resolved Apr 29, 2026, 01:48 PM UTC

Status: Resolved X developers have confirmed that this behaviour is a limitation of their API. We have implemented mitigations where possible and will continue to monitor the situation. This incident is now considered resolved. If you have any further questions, please email [email protected]. Affected components Listening (Operational)