Pixlee Outage History

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There were 12 Pixlee outages since February 4, 2026 totaling 2625h 35m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://trust.pixlee.com

Minor April 30, 2026

Major Service Disruption: Emplifi Agent SSO site disruption

Detected by Pingoru
Apr 30, 2026, 01:53 PM UTC
Resolved
Apr 30, 2026, 01:53 PM UTC
Duration
—
Affected: Agent
Timeline · 3 updates
  1. investigating Apr 28, 2026, 05:58 PM UTC

    Status: Investigating We are aware of a disruption impacting some customers’ ability to access and use the Emplifi Agent SSO site. Our team is currently investigating the issue as a priority. We will provide an update as soon as more information becomes available. Thank you for your patience and understanding. Affected components Agent (Degraded performance)

  2. monitoring Apr 28, 2026, 06:16 PM UTC

    Status: Monitoring The disruption impacting some customers’ ability to access and use the Emplifi Agent SSO site has now been resolved. Our team is continuing to carefully monitor the environment to ensure stability. Thank you for your patience and understanding. Affected components Agent (Operational)

  3. resolved Apr 30, 2026, 01:53 PM UTC

    Status: Resolved The outage impacting the Emplifi Agent SSO site has been fully resolved. Following a couple of days of monitoring, system performance has stabilized and returned to expected levels. The root cause was identified as a configuration inconsistency that led to unexpected errors. The necessary fixes have been applied, and the issue is no longer occurring. We will continue to proactively monitor the environment to ensure sustained stability. Thank you for your continued patience and understanding. Affected components Agent (Operational)

Read the full incident report →

Minor April 29, 2026

Degraded Performance on Emplifi Listening API

Detected by Pingoru
Apr 29, 2026, 01:48 PM UTC
Resolved
Apr 29, 2026, 01:48 PM UTC
Duration
—
Affected: Listening
Timeline · 2 updates
  1. identified Apr 22, 2026, 01:53 PM UTC

    Status: Identified Twitter is currently experiencing an API bug where the 2/tweets/search/recent endpoint returns incomplete data, causing missing content in listening results for some customers since late March. This has been reported to Twitter. They have confirmed they can replicate the issue. We are awaiting a fix from their side. There is a workaround in place for affected customers. Affected components Listening (Degraded performance)

  2. resolved Apr 29, 2026, 01:48 PM UTC

    Status: Resolved X developers have confirmed that this behaviour is a limitation of their API. We have implemented mitigations where possible and will continue to monitor the situation. This incident is now considered resolved. If you have any further questions, please email [email protected]. Affected components Listening (Operational)

Read the full incident report →

Minor April 3, 2026

Degraded Performance on Emplifi Publisher

Detected by Pingoru
Apr 03, 2026, 12:14 PM UTC
Resolved
Apr 03, 2026, 12:14 PM UTC
Duration
—
Affected: Publisher
Timeline · 3 updates
  1. investigating Apr 02, 2026, 06:30 AM UTC

    Status: Investigating META is currently experiencing an API bug that is preventing posts and stories from being published. We have reported the issue to META. Thank you for your patience and understanding as they work to restore normal service. We will keep you updated as soon as we receive further updates from META. Affected components Publisher (Degraded performance)

  2. identified Apr 03, 2026, 07:44 AM UTC

    Status: Identified We are continuing to monitor the issue affecting Instagram publishing and are observing improvements in performance. Currently, we are awaiting further updates from Meta and will provide additional information as it becomes available. Affected components Publisher (Degraded performance)

  3. resolved Apr 03, 2026, 12:14 PM UTC

    Status: Resolved The incident involving Instagram publishing has now been restored, and posts are once again being published successfully. We apologize for any inconvenience this may have caused. Affected components Publisher (Operational)

Read the full incident report →

Minor March 20, 2026

Degraded Performance on Emplifi UGC Digital Display

Detected by Pingoru
Mar 20, 2026, 09:24 PM UTC
Resolved
Mar 20, 2026, 09:24 PM UTC
Duration
—
Affected: UGC
Timeline · 2 updates
  1. investigating Mar 19, 2026, 11:42 PM UTC

    Status: Investigating We are currently investigating an Outage affecting Emplifi UGC Digital Display Our engineering team is actively looking into the root cause and working to restore optimal performance. Affected components UGC (Degraded performance)

  2. resolved Mar 20, 2026, 09:24 PM UTC

    Status: Resolved The incident involving Emplifi UGC Digital Display has been resolved. All performance metrics are back to normal. We apologize for any inconvenience this may have caused. Affected components UGC (Operational)

Read the full incident report →

Minor March 16, 2026

Third Party - TikTok Publishing failures

Detected by Pingoru
Mar 16, 2026, 01:23 PM UTC
Resolved
Mar 16, 2026, 01:23 PM UTC
Duration
—
Affected: Publisher
Timeline · 2 updates
  1. identified Mar 13, 2026, 02:13 PM UTC

    Status: Identified We are observing publishing failures for TikTok Video posts. This has been reported to TikTok for investigation. We will share any updates as soon as we have them available. Affected components Publisher (Degraded performance)

  2. resolved Mar 16, 2026, 01:23 PM UTC

    Status: Resolved The issue affecting TT video publishing stopped occurring at 06:00 CET. We have not yet received a formal response or root cause analysis from TikTok. We will continue to monitor the situation closely for any signs of recurrence. We apologize for any inconvenience caused. Affected components Publisher (Operational)

Read the full incident report →

Minor March 13, 2026

META Publishing Errors

Detected by Pingoru
Mar 13, 2026, 09:03 AM UTC
Resolved
Mar 13, 2026, 09:03 AM UTC
Duration
—
Affected: Publisher
Timeline · 3 updates
  1. investigating Mar 12, 2026, 04:25 PM UTC

    Status: Investigating Investigating - We are observing publishing failures for video posts . The error you will see is "Facebook encountered an issue while uploading your media." The team is currently investigating the issue and will provide updates as soon as more information is available. Affected components Publisher (Degraded performance)

  2. monitoring Mar 12, 2026, 07:03 PM UTC

    Status: Monitoring We have identified the cause of the video publishing issues. This is due to a technical issue on Meta’s side affecting video processing across their platform. Our team is currently monitoring their progress toward a resolution. We will provide another update as soon as we receive confirmation from Meta that their services are recovering. Affected components Publisher (Degraded performance)

  3. resolved Mar 13, 2026, 09:03 AM UTC

    Status: Resolved The issue affecting video publishing stopped occurring at 03:00 CET. We have not yet received a formal response or root cause analysis from META. We will continue to monitor the situation closely for any signs of recurrence. We apologize for any inconvenience caused. Affected components Publisher (Operational)

Read the full incident report →

Minor February 27, 2026

Degraded Performance on Emplifi [Publisher]

Detected by Pingoru
Feb 27, 2026, 06:16 AM UTC
Resolved
Feb 27, 2026, 06:16 AM UTC
Duration
—
Affected: Publisher
Timeline · 3 updates
  1. investigating Feb 26, 2026, 07:18 AM UTC

    Status: Investigating Meta is currently experiencing an API bug where Reels are being falsely flagged as Carousels, causing failed posts. Status: Reported to Meta. We are awaiting a fix from their side. Affected components Publisher (Degraded performance)

  2. identified Feb 26, 2026, 02:56 PM UTC

    Status: Identified META has identified the issue and is actively working to resolve it. We appreciate your patience and understanding as they work to restore normal service. We will keep you updated as soon as we receive further updates from META. Affected components Publisher (Degraded performance)

  3. resolved Feb 27, 2026, 06:16 AM UTC

    Status: Resolved We’re pleased to confirm that the issues affecting Instagram Reels and Stories have been resolved. Video publishing and scheduling are now fully operational. Thank you for your patience while we worked with Meta to get things back on track. Affected components Publisher (Operational)

Read the full incident report →

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