Pixlee experienced a minor incident on October 5, 2026 affecting Knowledge, lasting 1h 4m. The incident has been resolved; the full update timeline is below.
Affected components
Knowledge
Update timeline
- identified Oct 05, 2026, 03:49 PM UTC
Status: Identified At this time Knowledge is experiencing an intermittent error when editing Topic Responses. We have informed the third party service involved, and they are actively working to resolve the issue. We will send an update when we have verified that it is working. Affected components Knowledge (Partial outage)
- resolved Oct 05, 2026, 04:53 PM UTC
Status: Resolved The issue was resolved. Affected components Knowledge (Operational)