Pixlee incident

Third Party - Failing WhatsApp Messages

Minor Resolved View vendor source →

Pixlee experienced a minor incident on June 12, 2026 affecting Community, lasting —. The incident has been resolved; the full update timeline is below.

Started
Jun 12, 2026, 07:27 AM UTC
Resolved
Jun 12, 2026, 07:27 AM UTC
Duration
—
Detected by Pingoru
Jun 12, 2026, 07:27 AM UTC

Affected components

Community

Update timeline

  1. investigating Jun 09, 2026, 11:50 AM UTC

    Status: Investigating We are experiencing WhatsApp publishing issues in Community. We have escalated the issue to META Support. We will provide updates as soon as we have more information from META. Affected components Community (Degraded performance)

  2. investigating Jun 11, 2026, 11:35 AM UTC

    Status: Investigating Our engineering team has implemented a workaround to resolve the issue of expired WhatsApp connections and publishing issues. The underlying Meta issue remains unresolved, but Meta team is investigating it. We will continue to monitor the situation. Affected components Community (Degraded performance)

  3. monitoring Jun 11, 2026, 11:38 AM UTC

    Status: Monitoring Our engineering team has implemented a workaround to resolve the issue of expired WhatsApp connections and publishing issues. The underlying Meta issue remains unresolved, but Meta team is investigating it. We will continue to monitor the situation. Affected components Community (Degraded performance)

  4. monitoring Jun 11, 2026, 01:17 PM UTC

    Status: Monitoring Our engineering team has implemented a workaround to resolve the issue of expired WhatsApp connections and publishing issues. The underlying Meta issue remains unresolved, but Meta team is investigating it. We will continue to monitor the situation. Affected components Community (Degraded performance)

  5. monitoring Jun 11, 2026, 01:29 PM UTC

    Status: Monitoring Our engineering team has implemented a workaround to resolve the issue of expired WhatsApp connections and publishing issues. The underlying Meta issue remains unresolved, but Meta team is investigating it. We will continue to monitor the situa Affected components Community (Operational)

  6. monitoring Jun 11, 2026, 01:30 PM UTC

    Status: Monitoring Our engineering team has implemented a workaround to resolve the issue of expired WhatsApp connections and publishing issues. The underlying Meta issue remains unresolved, but Meta team is investigating it. We will continue to monitor the situation. Affected components Community (Operational)

  7. resolved Jun 12, 2026, 07:27 AM UTC

    Status: Resolved Meta has confirmed that they have fixed the underlying issue affecting WhatsApp connections. We apologize for any inconvenience this may have caused. Affected components Community (Operational)