Resolved after 3 hours 23 minutes, affecting VoC, on May 20, 2026.
The incident has now been resolved. Our engineering team implemented a fix for the device detection issue. All missing respondents have also been restored successfully. We appreciate your patience while we worked through this issue.
Affected components
Update timeline
- identified May 20, 2026, 04:33 PM UTC
We are currently investigating a device detection issue that has caused lower than expected data collection for some traffic. Our engineering team has identified the root cause and is working on a fix to restore normal collection levels as quickly as possible. We will continue to share updates as progress is made.
- resolved May 20, 2026, 07:57 PM UTC
The incident has now been resolved. Our engineering team implemented a fix for the device detection issue. All missing respondents have also been restored successfully. We appreciate your patience while we worked through this issue.
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