Pixlee incident

Degraded Performance on Turnto SFTP

Minor Resolved View vendor source →

Pixlee experienced a minor incident on September 4, 2026 affecting Ratings & Reviews, lasting 3h 37m. The incident has been resolved; the full update timeline is below.

Started
Sep 04, 2026, 06:48 PM UTC
Resolved
Sep 04, 2026, 10:26 PM UTC
Duration
3h 37m
Detected by Pingoru
Sep 04, 2026, 06:48 PM UTC

Affected components

Ratings & Reviews

Update timeline

  1. investigating Sep 04, 2026, 06:48 PM UTC

    Status: Investigating We are currently investigating elevated error rates and slower response times affecting the Turnto SFTP Server Our engineering team is actively looking into the root cause and working to restore optimal performance. Affected components Ratings & Reviews (Degraded performance)

  2. resolved Sep 04, 2026, 10:26 PM UTC

    Status: Resolved The issue affecting the TurnTo SFTP server has been resolved. The endpoint is operational. We apologize for any inconvenience this may have caused. Affected components Ratings & Reviews (Operational)