Major Service Disruption: Emplifi Agent SSO site disruption

Update timeline

1. investigating Apr 28, 2026, 05:58 PM UTC

   Status: Investigating We are aware of a disruption impacting some customers’ ability to access and use the Emplifi Agent SSO site. Our team is currently investigating the issue as a priority. We will provide an update as soon as more information becomes available. Thank you for your patience and understanding. Affected components Agent (Degraded performance)

2. monitoring Apr 28, 2026, 06:16 PM UTC

   Status: Monitoring The disruption impacting some customers’ ability to access and use the Emplifi Agent SSO site has now been resolved. Our team is continuing to carefully monitor the environment to ensure stability. Thank you for your patience and understanding. Affected components Agent (Operational)

3. resolved Apr 30, 2026, 01:53 PM UTC

   Status: Resolved The outage impacting the Emplifi Agent SSO site has been fully resolved. Following a couple of days of monitoring, system performance has stabilized and returned to expected levels. The root cause was identified as a configuration inconsistency that led to unexpected errors. The necessary fixes have been applied, and the issue is no longer occurring. We will continue to proactively monitor the environment to ensure sustained stability. Thank you for your continued patience and understanding. Affected components Agent (Operational)