Ongoing since 05:56 PM UTC, affecting Agent.
We’ve taken action to restore email processing in Emplifi Agent, and emails are now being processed. Our team is monitoring as the backlog clears. We’ll share another update once processing has fully normalized. We apologize for the disruption.
Affected components
Update timeline
- identified Oct 29, 2026, 05:56 PM UTC
We are aware of an issue affecting email processing for some customers in Emplifi Agent. Our team is actively investigating and working to resolve it. We apologize for the disruption and will provide further updates as more information becomes available.
- identified Oct 29, 2026, 07:17 PM UTC
Our engineering team is continuing to investigate the email processing issue in Emplifi Agent. The impact remains limited to a few customers, primarily in the non-SSO PCEmail environment. We apologize for the ongoing disruption and will share further updates as more information becomes available.
- monitoring Oct 29, 2026, 08:00 PM UTC
We’ve taken action to restore email processing in Emplifi Agent, and emails are now being processed. Our team is monitoring as the backlog clears. We’ll share another update once processing has fully normalized. We apologize for the disruption.
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