Pixieset Outage History

Pixieset had 7 outages in the last 2 years totaling 12h 52m of downtime — averaging 0.3 incidents per month.

There were 7 Pixieset outages since July 7, 2025 totaling 12h 52m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.pixieset.com

Major May 28, 2026

Technical Issues with Studio Manager

Detected by Pingoru: May 28, 2026, 10:46 PM UTC
Resolved: May 28, 2026, 11:27 PM UTC
Duration: 40m

Affected: Studio Manager

Timeline · 3 updates

investigating May 28, 2026, 10:46 PM UTC

We are investigating technical issues with Studio Manager. This is impacting the Studio Manager Dashboard, as well as documents, booking sites and the Studio Manager App. Our engineering team is investigating and thank you for your patience in the meantime.
monitoring May 28, 2026, 11:10 PM UTC

A fix has been implemented and we are monitoring the results.
resolved May 28, 2026, 11:27 PM UTC

This incident has been resolved.

Read the full incident report →

Minor April 20, 2026

Intermittent delivery issues to Yahoo, AOL, and Verizon

Detected by Pingoru: Apr 20, 2026, 04:06 PM UTC
Resolved: Apr 20, 2026, 11:00 PM UTC
Duration: 6h 53m

Affected: Email Delivery

Timeline · 4 updates

investigating Apr 20, 2026, 04:06 PM UTC

We’re seeing delivery issues for emails sent to Yahoo, AOL, and Verizon addresses. We’re working with our email partners on a resolution and will provide updates. In the meantime, you can copy and share links directly with clients.
identified Apr 20, 2026, 07:42 PM UTC

The issue has been identified and a fix is being implemented.
monitoring Apr 20, 2026, 09:34 PM UTC

A fix has been implemented and we are monitoring the results.
resolved Apr 20, 2026, 11:00 PM UTC

This incident has been resolved. We apologize for any inconvenience.

Read the full incident report →

Critical December 5, 2025

Pixieset service issues

Detected by Pingoru: Dec 05, 2025, 09:04 AM UTC
Resolved: Dec 05, 2025, 09:19 AM UTC
Duration: 14m

Affected: Client GalleryEmail DeliveryMobile Gallery AppPhoto ProcessingWebsiteStudio Manager

Timeline · 4 updates

investigating Dec 05, 2025, 09:04 AM UTC

The Pixieset site is currently down. We are currently investigating this issue and will update as soon as we have more information.
investigating Dec 05, 2025, 09:04 AM UTC

We are continuing to investigate this issue.
monitoring Dec 05, 2025, 09:12 AM UTC

We are currently working with our third-party providers to resolve the issue. We appreciate your patience and understanding.
resolved Dec 05, 2025, 09:19 AM UTC

This incident has been resolved.

Read the full incident report →

Major November 18, 2025

Intermittent site errors

Detected by Pingoru: Nov 18, 2025, 01:31 PM UTC
Resolved: Nov 18, 2025, 02:54 PM UTC
Duration: 1h 22m

Affected: Client GalleryWebsiteStudio Manager

Timeline · 2 updates

investigating Nov 18, 2025, 01:31 PM UTC

We're currently investigating intermittent errors related to our dashboard and client-facing sites, and are working with our third-party service provider to resolve this. We will provide updates as they become available.
resolved Nov 18, 2025, 02:54 PM UTC

This incident has been resolved.

Read the full incident report →

Major August 18, 2025

Technical issues with Client Galleries and Dashboard

Detected by Pingoru: Aug 18, 2025, 06:11 PM UTC
Resolved: Aug 18, 2025, 06:34 PM UTC
Duration: 23m

Affected: Client Gallery

Timeline · 3 updates

identified Aug 18, 2025, 06:11 PM UTC

The Pixieset main dashboard page is currently experiencing technical issues. In the meantime, you can still access your Gallery Dashboard at https://galleries.pixieset.com/collections. Some client facing galleries may also be impacted. Our engineering team has identified the issue and a fix is being implemented.
monitoring Aug 18, 2025, 06:27 PM UTC

A fix has been implemented and we are monitoring the results. You should now be able to access your Dashboard.
resolved Aug 18, 2025, 06:34 PM UTC

This incident has been resolved. We apologize for any inconvenience.

Read the full incident report →

Minor July 8, 2025

Technical Issues with Client Gallery Sharing

Detected by Pingoru: Jul 08, 2025, 11:04 PM UTC
Resolved: Jul 08, 2025, 11:17 PM UTC
Duration: 12m

Affected: Client Gallery

Timeline · 3 updates

investigating Jul 08, 2025, 11:04 PM UTC

We are investigating technical issues with Client Gallery Sharing and Email History. Our engineering team is investigating and thank you for your patience in the meantime.
monitoring Jul 08, 2025, 11:14 PM UTC

A fix has been implemented, and we are monitoring the results.
resolved Jul 08, 2025, 11:17 PM UTC

This issue has been resolved. We apologize for any inconvenience.

Read the full incident report →

Minor July 7, 2025

Slow photo processing

Detected by Pingoru: Jul 07, 2025, 06:58 PM UTC
Resolved: Jul 07, 2025, 10:02 PM UTC
Duration: 3h 4m

Affected: Client Gallery

Timeline · 5 updates

investigating Jul 07, 2025, 06:58 PM UTC

We are currently experiencing higher than normal upload volumes. Images may be displayed in Processing status for longer than usual. You do not need to upload your photos again.
identified Jul 07, 2025, 07:37 PM UTC

We have identified the issue and are working with our partners to restore service as quickly as possible.
identified Jul 07, 2025, 08:59 PM UTC

We have resolved the underlying issue and we are working on improving processing times for the remaining photos. Thank you for your patience in the meantime.
monitoring Jul 07, 2025, 09:32 PM UTC

We’ve implemented a fix to address the photo processing delays and are seeing improvements. Processing is still catching up and may take a bit longer to fully return to normal. Thank you for your patience in the meantime.
resolved Jul 07, 2025, 10:02 PM UTC

This incident has been resolved. We apologize for any inconvenience.

Read the full incident report →