Pixieset incident

Technical issues with Client Galleries and Dashboard

Major Resolved View vendor source →

Pixieset experienced a major incident on August 18, 2025 affecting Client Gallery, lasting 23m. The incident has been resolved; the full update timeline is below.

Started
Aug 18, 2025, 06:11 PM UTC
Resolved
Aug 18, 2025, 06:34 PM UTC
Duration
23m
Detected by Pingoru
Aug 18, 2025, 06:11 PM UTC

Affected components

Client Gallery

Update timeline

  1. identified Aug 18, 2025, 06:11 PM UTC

    The Pixieset main dashboard page is currently experiencing technical issues. In the meantime, you can still access your Gallery Dashboard at https://galleries.pixieset.com/collections. Some client facing galleries may also be impacted. Our engineering team has identified the issue and a fix is being implemented.

  2. monitoring Aug 18, 2025, 06:27 PM UTC

    A fix has been implemented and we are monitoring the results. You should now be able to access your Dashboard.

  3. resolved Aug 18, 2025, 06:34 PM UTC

    This incident has been resolved. We apologize for any inconvenience.