Pixieset incident

Pixieset service issues

Critical Resolved View vendor source →

Pixieset experienced a critical incident on December 5, 2025 affecting Client Gallery and Email Delivery and 1 more component, lasting 14m. The incident has been resolved; the full update timeline is below.

Started
Dec 05, 2025, 09:04 AM UTC
Resolved
Dec 05, 2025, 09:19 AM UTC
Duration
14m
Detected by Pingoru
Dec 05, 2025, 09:04 AM UTC

Affected components

Client GalleryEmail DeliveryMobile Gallery AppPhoto ProcessingWebsiteStudio Manager

Update timeline

  1. investigating Dec 05, 2025, 09:04 AM UTC

    The Pixieset site is currently down. We are currently investigating this issue and will update as soon as we have more information.

  2. investigating Dec 05, 2025, 09:04 AM UTC

    We are continuing to investigate this issue.

  3. monitoring Dec 05, 2025, 09:12 AM UTC

    We are currently working with our third-party providers to resolve the issue. We appreciate your patience and understanding.

  4. resolved Dec 05, 2025, 09:19 AM UTC

    This incident has been resolved.