Pix4D Outage History

Pix4D is up right now

There were 2 Pix4D outages since February 11, 2026 totaling 106h 32m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.pix4d.com

Major April 21, 2026

Elevated API Errors

Detected by Pingoru
Apr 21, 2026, 07:35 AM UTC
Resolved
Apr 23, 2026, 02:02 PM UTC
Duration
2d 6h
Affected: Pix4D Licensing systemPIX4DcatchPIX4DcloudPIX4Dengine Cloud APIPIX4DfieldsPIX4DmapperPIX4DmaticPIX4DreactPIX4Dsurvey
Timeline · 6 updates
  1. investigating Apr 21, 2026, 07:35 AM UTC

    We're experiencing an elevated level of API errors and are currently investigating the issue.

  2. investigating Apr 21, 2026, 10:27 AM UTC

    We are continuing to investigate the issue.

  3. investigating Apr 21, 2026, 12:40 PM UTC

    We have identified the root cause of the incident.

  4. monitoring Apr 21, 2026, 03:19 PM UTC

    We have restored most of the cloud services, and we are monitoring their status. Engineers are still working on a fix for Catch iOS 2.22.0. Some Catch features are disabled in this version.

  5. monitoring Apr 22, 2026, 09:13 AM UTC

    All cloud services are fully operational and stable. We have released PIX4Dcatch iOS version 2.23, which contains a permanent fix for the feature outages experienced in version 2.22.0. Action Required: to restore full functionality, please visit the App Store and update PIX4Dcatch to version 2.23. We appreciate your patience while we worked to resolve this.

  6. resolved Apr 23, 2026, 02:02 PM UTC

    All cloud services are fully operational and stable. We apologize for the inconvenience caused by the outage.

Read the full incident report →

Minor February 11, 2026

Cloud UI - annotations unexpectedly deleted

Detected by Pingoru
Feb 11, 2026, 08:28 AM UTC
Resolved
Feb 13, 2026, 12:34 PM UTC
Duration
2d 4h
Affected: PIX4DcatchPIX4Dcloud
Timeline · 6 updates
  1. investigating Feb 11, 2026, 05:19 PM UTC

    We are currently investigating the issue.

  2. monitoring Feb 11, 2026, 05:27 PM UTC

    Annotations were unexpectedly deleted for datasets where new annotations were created during the time of the incident. A fix has been implemented, so no more annotations will be unexpectedly deleted.

  3. monitoring Feb 12, 2026, 09:02 AM UTC

    We are investigating solutions to restore the deleted annotations. We will communicate with the affected organizations.

  4. monitoring Feb 12, 2026, 03:38 PM UTC

    We have identified a solution to restore deleted annotations and fix visual glitches. We are currently running tests.

  5. monitoring Feb 13, 2026, 09:45 AM UTC

    We have fixed the visual glitches of all affected datasets. We are proceeding with restoring the annotations of the affected datasets.

  6. resolved Feb 13, 2026, 12:34 PM UTC

    We have restored the annotations that were deleted during the time of the incident. We recommend refreshing the affected datasets.

Read the full incident report →

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