Pix4D Outage History

Pix4D is up right now

Pingoru has recorded 43 incidents for Pix4D: 5 in the last 12 months and 0 in the last 90 days.

Source: status.pix4d.com

43incidents recorded
5last 12 months
0last 90 days
22 hourstypical duration
Incidents per month
012AprMayJunJulAugSepOct0
Share of hours with an open incident, any severity
0%50%100%AprMayJunJulAugSepOct0%
Pingoru began tracking Pix4D in April 2026, so earlier months are not shown. Hover a bar for its value.
Show as a table
MonthIncidentsHours with an open incident
April 2026154 of 720 (8%)
May 202600 of 744 (0%)
June 202600 of 720 (0%)
July 202600 of 744 (0%)
August 202600 of 744 (0%)
September 202600 of 720 (0%)
October 202600 of 518 (0%)

Incidents, newest first

Major April 21, 2026 Elevated API Errors 2d 6h Pix4D Licensing system, PIX4Dcatch, PIX4Dcloud, PIX4Dengine Cloud API and 5 more

Started Apr 21, 2026, 07:35 AM UTC· resolved Apr 23, 2026, 02:02 PM UTC

  1. investigating Apr 21, 2026, 07:35 AM UTC

    We're experiencing an elevated level of API errors and are currently investigating the issue.

  2. investigating Apr 21, 2026, 10:27 AM UTC

    We are continuing to investigate the issue.

  3. investigating Apr 21, 2026, 12:40 PM UTC

    We have identified the root cause of the incident.

  4. monitoring Apr 21, 2026, 03:19 PM UTC

    We have restored most of the cloud services, and we are monitoring their status. Engineers are still working on a fix for Catch iOS 2.22.0. Some Catch features are disabled in this version.

  5. monitoring Apr 22, 2026, 09:13 AM UTC

    All cloud services are fully operational and stable. We have released PIX4Dcatch iOS version 2.23, which contains a permanent fix for the feature outages experienced in version 2.22.0. Action Required: to restore full functionality, please visit the App Store and update PIX4Dcatch to version 2.23. We appreciate your patience while we worked to resolve this.

  6. resolved Apr 23, 2026, 02:02 PM UTC

    All cloud services are fully operational and stable. We apologize for the inconvenience caused by the outage.

Read the full incident report →

Minor February 11, 2026 Cloud UI - annotations unexpectedly deleted 2d 4h PIX4Dcatch, PIX4Dcloud

Started Feb 11, 2026, 08:28 AM UTC· resolved Feb 13, 2026, 12:34 PM UTC

  1. investigating Feb 11, 2026, 05:19 PM UTC

    We are currently investigating the issue.

  2. monitoring Feb 11, 2026, 05:27 PM UTC

    Annotations were unexpectedly deleted for datasets where new annotations were created during the time of the incident. A fix has been implemented, so no more annotations will be unexpectedly deleted.

  3. monitoring Feb 12, 2026, 09:02 AM UTC

    We are investigating solutions to restore the deleted annotations. We will communicate with the affected organizations.

  4. monitoring Feb 12, 2026, 03:38 PM UTC

    We have identified a solution to restore deleted annotations and fix visual glitches. We are currently running tests.

  5. monitoring Feb 13, 2026, 09:45 AM UTC

    We have fixed the visual glitches of all affected datasets. We are proceeding with restoring the annotations of the affected datasets.

  6. resolved Feb 13, 2026, 12:34 PM UTC

    We have restored the annotations that were deleted during the time of the incident. We recommend refreshing the affected datasets.

Read the full incident report →

Critical January 22, 2026 Cloud API and site down 23m Pix4D Licensing system, PIX4Dcloud, PIX4Dengine Cloud API

Started Jan 22, 2026, 08:59 AM UTC· resolved Jan 22, 2026, 09:23 AM UTC

  1. identified Jan 22, 2026, 08:59 AM UTC

    The issue has been identified and a fix is being implemented.

  2. identified Jan 22, 2026, 09:01 AM UTC

    We are working on restoring the cloud API and site.

  3. monitoring Jan 22, 2026, 09:07 AM UTC

    The services are back online but we are investigating an issue on the authentication.

  4. monitoring Jan 22, 2026, 09:14 AM UTC

    The services are back to normal. We are monitoring and validating the traffic.

  5. resolved Jan 22, 2026, 09:23 AM UTC

    All services are restored correctly with the revert of the change. We do not notice any further problem. Sorry for the inconvenience caused by the API outage.

Read the full incident report →

Minor November 10, 2025 High database load 2h 47m Pix4D Licensing system, PIX4Dcloud, PIX4Dengine Cloud API

Started Nov 10, 2025, 08:17 AM UTC· resolved Nov 10, 2025, 11:04 AM UTC

  1. investigating Nov 10, 2025, 08:17 AM UTC

    We are currently observing a high load on our database, we are investigating the cause.

  2. identified Nov 10, 2025, 09:54 AM UTC

    We found the issue and are working on deploying a patch.

  3. monitoring Nov 10, 2025, 10:31 AM UTC

    The fix has been applied and the load decreased immediately. This change was a modification we did not rollback entirely on Friday. We are monitoring the situation.

  4. resolved Nov 10, 2025, 11:04 AM UTC

    We are closing the incident as resolved.

Read the full incident report →

Critical October 20, 2025 AWS Outage - Elevated errors on our backend infrastructure 3h 13m Processing infrastructure US, Processing infrastructure DE, Pix4D Licensing system, Processing infrastructure JP and 10 more

Started Oct 20, 2025, 07:00 AM UTC· resolved Oct 20, 2025, 10:13 AM UTC

  1. identified Oct 20, 2025, 10:11 AM UTC

    Our cloud provider (AWS) is experiencing technical issues on multiple services we rely on, affecting the API and the processing infrastructure. Processing might be delayed or failing as a result. For more details please check AWS incident page: https://health.aws.amazon.com/health/status?eventID=arn:aws:health:us-east-1::event/MULTIPLE_SERVICES/AWS_MULTIPLE_SERVICES_OPERATIONAL_ISSUE/AWS_MULTIPLE_SERVICES_OPERATIONAL_ISSUE_BA540_514A652BE1A

  2. resolved Oct 20, 2025, 10:13 AM UTC

    This incident has been resolved.

Read the full incident report →

Critical October 13, 2025 Pix4Dcloud and Pix4Dcatch outage 1h 34m PIX4Dcatch, PIX4Dcloud

Started Oct 13, 2025, 09:54 AM UTC· resolved Oct 13, 2025, 11:28 AM UTC

  1. identified Oct 13, 2025, 12:21 PM UTC

    Issue with interacting with the datasets from the Pix4Dcloud UI and Pix4Dcatch.

  2. identified Oct 13, 2025, 12:22 PM UTC

    We are continuing to work on a fix for this issue.

  3. resolved Oct 13, 2025, 12:22 PM UTC

    The issue has been identified and resolved.

Read the full incident report →

Critical September 11, 2025 Engine API outage 3h 35m PIX4Dengine Cloud API

Started Sep 11, 2025, 01:45 PM UTC· resolved Sep 11, 2025, 05:21 PM UTC

  1. identified Sep 11, 2025, 04:57 PM UTC

    API engine customers cannot process.

  2. monitoring Sep 11, 2025, 05:03 PM UTC

    A fix is getting deployed. We will test the fix in production as soon as it is ready.

  3. monitoring Sep 11, 2025, 05:07 PM UTC

    We are continuing to monitor for any further issues.

  4. resolved Sep 11, 2025, 05:21 PM UTC

    This incident has been resolved.

Read the full incident report →