Pitch had 25 outages in the last 2 years totaling 43h 52m of downtime — averaging 1 incident per month.
There were 25 Pitch outages since February 11, 2025 totaling 43h 52m of downtime. Each is summarised below — incident details, duration, and resolution information.
Our monitors show degraded performance with the Unsplash 3rd-party service. Image searches and adding new images via Unsplash is flaky
Error rate and response times have normalized. We're continuing to monitor the situation.
Our monitors show normal service behavior again.
The Unsplash integration is intermittently unavailable due to an outage affecting Unsplash’s servers. We’re monitoring the situation and will provide an update when service is restored to 100%.
Unsplash appears healthy again.
Giphy.com is unavailable
Giphy is back up and should be available from the media picker
We are investigating an issue with Unsplash random image search
The issue has been resolved
Some users are experiencing app crashes when opening presentations. We're investigating the issue.
We've deployed a fix. To pick it up, please hard reload the web app or re-open the desktop app. Presentations should then open as expected. Note: in some cases, gradients applied yesterday might not display correctly and will need to be re-applied.
We verified that our fix solved the issue. Service is back to normal.
Currently we're investigating an issue where some of the slide editing actions are blocked for slides that contain gradients.
We identified the issue and working on the fix.
The fix is currently being deployed.
The fix has been deployed to all users.
Our third party service provider Anthropic is currently experiencing outage. This results in images not being correctly identified and replaced by Pitch AI Agent. We're monitoring the situation and investigating potential solution.
Pitch AI Agent image replacements are working as expected. Service has returned to normal.
We are aware of an issue which causes our Unsplash integration to fail and are investigating the cause.
Our third party image provider Unsplash is experiencing partial outage, we're monitoring the situation.
Our third party image provider Unsplash has identified the issue and is working on the fix.
Unsplash has resolved the issue on their side and service is back to normal.
We've identified an issue which is making it impossible to add some forms of media to presentations. We are actively working on a resolution and will update here soon.
We've deployed a fix for this issue and will continue to monitor.
We are investgating an issue which is causing a "something went wrong" error screen being presented to users.
We have identified the issue and will be releasing an update soon.
The web-based version of Pitch will now work after a hard refresh. We will follow up with instructions for users of the desktop app.
We have fixed the issue. If you are finding the Desktop app still shows an error, please make sure to update and restart.
We've identified some failing requests and we're currently investigating.
Issue is now resolved.
We noted an issue of missing videos and images that are part of collections. We're currently investigating the scope of it.
We found that videos and images do not appear in collections, but they are available in the main Library folder.
The videos and images are back in the correct collections. We continue to monitor the situation.
The issue has been resolved.
Our "Generate image" AI functionality is degraded due to an upstream provider. You may temporarily not be able to generate AI images. We are continuing to monitor. Other AI actions should continue to work as before.
Issue resolved. AI image functionality is now fully operational
Some users with iCloud email addresses may not receive emails including login codes due to email blocking. We are actively working on a fix. Please contact support if you are affected or use an alternative sign-in method if possible.
Login codes sent to iCloud emails are unblocked and new requests should work. We will continue to monitor. Please contact support if you still do not recieve codes.
Login codes are working as expected for iCloud and the issue is resolved
We identified that login and sign up using an email code is degraded. While we solve the issue, users should use password, or Google signin if applicable.
The login and signup issue was identified and resolved.
At the moment visiting a shared deck may expose an error. We are investigating and will keep this page updated.
Shared links are now viewable without error. We will continue to monitor.
Our pricing page is displaying incorrect information and upgrading/purchasing a plan may be impossible. We have a fix on the way and expect the service to return in an hour.
Service is resumed and the pricing page is back up
Our cloud provider, AWS, is experiencing an outage in us-east-1. Impact for now is: - help center unavailable - contact us button unavailable
A few of our upstream services and vendors are experiencing issues due to the AWS outage. While Pitch is functioning, our support chat and help center are down, and a few other features might be affected.
Pitch itself is mostly functional, and the AWS incident seems to only affect a few features. In line with the current AWS issues and recovery, we are seeing recovery of our affected features. Our help center and help chat are mostly functional again. The Pitch Slack app continues to experience errors. We will continue to track the situation and will update soon.
All services associated with Pitch are now functional. We will continue to monitor the siutation with AWS.
We have identified an issue with our Notion integration which might cause errors when linking a Pitch deck in a Notion document. We are working on the fix.
This issue is now resolved.
The issue has been resolved and we are monitoring the fix.
We've identified an issue during uploading of custom fonts. A fix is currently being prepared.
The issue is being marked as resolved.
We are currently investigating an issue with our Notion integration. Users may find that embedding presentations in Notion gives an error.
The PItch Notion integration should now be functioning as expected.
We're currently investigating an issue with in-app notifications that is causing them to lack complete information, including related actions.
A third-party provider has identified an issue and is currently working on a fix.
Notifications are now fully-functional.
We are currently investigating an issue with Pitch room previews not loading properly.
We have identified the issues and we are deploying a fix.
Pitch room previews are working now.
We are currently working on resolving an issue related to our design panel. ETA: 20-30 minutes
The issue has been resolved. We apologize for the inconvenience. On the browser, please make sure to refresh. On the desktop app, please ensure you are using version 2.64.1 or above.
We're currently investigating an issue with notifications in our apps.
Our 3rd party provider has identified the issue and is working on resolving it
The issue has been resolved.