Pitch incident

App crashes when opening a presentation

Minor Resolved View vendor source →

Pitch experienced a minor incident on June 25, 2026 affecting Web app and Desktop applications, lasting 1h 6m. The incident has been resolved; the full update timeline is below.

Started
Jun 25, 2026, 09:09 AM UTC
Resolved
Jun 25, 2026, 10:16 AM UTC
Duration
1h 6m
Detected by Pingoru
Jun 25, 2026, 09:09 AM UTC

Affected components

Web appDesktop applications

Update timeline

  1. investigating Jun 25, 2026, 09:07 AM UTC

    Some users are experiencing app crashes when opening presentations. We're investigating the issue.

  2. monitoring Jun 25, 2026, 10:11 AM UTC

    We've deployed a fix. To pick it up, please hard reload the web app or re-open the desktop app. Presentations should then open as expected. Note: in some cases, gradients applied yesterday might not display correctly and will need to be re-applied.

  3. resolved Jun 25, 2026, 10:16 AM UTC

    We verified that our fix solved the issue. Service is back to normal.