Pitch incident

Issue with missing videos and images in collections

Minor Resolved View vendor source →

Pitch experienced a minor incident on April 13, 2026, lasting 2h 16m. The incident has been resolved; the full update timeline is below.

Started
Apr 13, 2026, 02:41 PM UTC
Resolved
Apr 13, 2026, 04:58 PM UTC
Duration
2h 16m
Detected by Pingoru
Apr 13, 2026, 02:41 PM UTC

Update timeline

  1. investigating Apr 13, 2026, 02:40 PM UTC

    We noted an issue of missing videos and images that are part of collections. We're currently investigating the scope of it.

  2. identified Apr 13, 2026, 02:41 PM UTC

    We found that videos and images do not appear in collections, but they are available in the main Library folder.

  3. monitoring Apr 13, 2026, 04:38 PM UTC

    The videos and images are back in the correct collections. We continue to monitor the situation.

  4. resolved Apr 13, 2026, 04:58 PM UTC

    The issue has been resolved.