Pitch experienced a minor incident on October 20, 2025, lasting 2h 48m. The incident has been resolved; the full update timeline is below.
Update timeline
- identified Oct 20, 2025, 07:50 AM UTC
Our cloud provider, AWS, is experiencing an outage in us-east-1. Impact for now is: - help center unavailable - contact us button unavailable
- identified Oct 20, 2025, 08:22 AM UTC
A few of our upstream services and vendors are experiencing issues due to the AWS outage. While Pitch is functioning, our support chat and help center are down, and a few other features might be affected.
- monitoring Oct 20, 2025, 10:02 AM UTC
Pitch itself is mostly functional, and the AWS incident seems to only affect a few features. In line with the current AWS issues and recovery, we are seeing recovery of our affected features. Our help center and help chat are mostly functional again. The Pitch Slack app continues to experience errors. We will continue to track the situation and will update soon.
- resolved Oct 20, 2025, 10:39 AM UTC
All services associated with Pitch are now functional. We will continue to monitor the siutation with AWS.