Pirate Ship Outage History
Pirate Ship is up right nowPingoru has recorded 42 incidents for Pirate Ship: 10 in the last 12 months and 3 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 0 | 0 of 720 (0%) |
| May 2026 | 0 | 0 of 744 (0%) |
| June 2026 | 3 | 8 of 720 (1%) |
| July 2026 | 0 | 0 of 744 (0%) |
| August 2026 | 2 | 1 of 744 (0%) |
| September 2026 | 0 | 0 of 720 (0%) |
| October 2026 | 1 | 0 of 514 (0%) |
Incidents, newest first
Major October 21, 2026 Spreadsheet uploads temporarily unavailable 26m Pirate Ship App (ship.pirateship.com)
Started Oct 21, 2026, 01:51 PM UTC· resolved Oct 21, 2026, 02:17 PM UTC
- identified Oct 21, 2026, 01:51 PM UTC
Spreadsheet uploads are currently down. We apologize for the inconvenience as our team works to resolve the issue. While we fix this, please use our single shipment form or available Ecommerce integrations as alternatives.
- resolved Oct 21, 2026, 02:17 PM UTC
Spreadsheet uploads are back online and we've confirmed the issue has been fully resolved. Thanks for your patience matey! You should be able to get back to your shipping. If you have any questions or concerns, just chat or email our support—we're here for ya!
Minor August 18, 2026 USPS Return Label Purchasing Temporarily Unavailable 1h 1m Pirate Ship App (ship.pirateship.com), USPS Shipments
Started Aug 18, 2026, 05:59 PM UTC· resolved Aug 18, 2026, 07:00 PM UTC
- identified Aug 18, 2026, 05:59 PM UTC
We are currently investigating an issue affecting the purchase of USPS Return labels. All other label types continue to function normally. We are actively working with USPS to resolve this and expect a fix later today.
- resolved Aug 18, 2026, 07:20 PM UTC
This incident has been resolved.
Notice August 5, 2026 Background Worker down 14m Pirate Ship App (ship.pirateship.com)
Started Aug 05, 2026, 12:42 PM UTC· resolved Aug 05, 2026, 12:56 PM UTC
- investigating Aug 05, 2026, 12:42 PM UTC
We're aware there's an issue and our team is currently investigating what's gone wrong. Background Processes are currently not running which means ecommerce orders won't sync and batches won't process. Individual Label processing should work (single labels). Subscribe to receive updates as we work to fix this as quickly as we can. We know how important it is for you to be able to ship right now—we're sorry for the trouble Captain!
- identified Aug 05, 2026, 12:45 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Aug 05, 2026, 12:51 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 05, 2026, 12:56 PM UTC
This incident has been resolved.
Minor June 30, 2026 Elevated errors for International USPS Labels 4h 45m Pirate Ship App (ship.pirateship.com), USPS Shipments
Started Jun 30, 2026, 12:59 PM UTC· resolved Jun 30, 2026, 05:44 PM UTC
- investigating Jun 30, 2026, 12:59 PM UTC
We're aware there's an issue with creating USPS labels for international shipments right now. Subscribe to receive updates as we work to fix this as quickly as we can. We know how important it is for you to be able to ship right now—we're sorry for the trouble Captain!
- identified Jun 30, 2026, 04:12 PM UTC
A fix for the issue is currently being tested and will be rolled out once verified.
- monitoring Jun 30, 2026, 04:55 PM UTC
A fix has been rolled out and we don't see errors anymore. We will continue monitoring.
- resolved Jun 30, 2026, 05:44 PM UTC
This incident has been resolved.
Major June 11, 2026 UPS Outage 1h 34m Pirate Ship App (ship.pirateship.com), UPS Shipments, Pickups and Delivery Estimates
Started Jun 11, 2026, 08:50 PM UTC· resolved Jun 11, 2026, 10:24 PM UTC
- investigating Jun 11, 2026, 08:50 PM UTC
We're aware there's an issue with UPS and our team is currently investigating what's gone wrong. Subscribe to receive updates as we work to fix this as quickly as we can. We know how important it is for you to be able to ship right now—we're sorry for the trouble Captain!
- monitoring Jun 11, 2026, 09:45 PM UTC
The API issues previously affecting UPS have been resolved, and purchasing UPS labels is now possible again. We will continue to monitor the situation closely to ensure full stability.
- resolved Jun 11, 2026, 10:24 PM UTC
This incident has been resolved.
Minor June 3, 2026 USPS SCAN Forms and Refunds outage 1h 14m Pirate Ship App (ship.pirateship.com), USPS Shipments
Started Jun 03, 2026, 05:42 PM UTC· resolved Jun 03, 2026, 06:57 PM UTC
- monitoring Jun 03, 2026, 05:42 PM UTC
The API we use to communicate with USPS is having trouble right now. Creation of SCAN Forms and Shipment Refunds are currently not fully operational. Creating Labels is still working. We'll monitor the situation and update once we know more.
- resolved Jun 03, 2026, 06:57 PM UTC
This incident has been resolved.
Critical January 9, 2026 Intercom Service Outage (Customer Support) 1h 30m Chats
Started Jan 09, 2026, 08:03 PM UTC· resolved Jan 09, 2026, 09:34 PM UTC
- investigating Jan 09, 2026, 08:03 PM UTC
Arrr! Our trusty message bottle service (Intercom) has sunk beneath the waves. Until it’s back afloat, our support crew can’t read or answer tickets. We’re keeping watch on the horizon and will raise the sails again as soon as it’s restored. Sorry for the inconvenience, matey.
- investigating Jan 09, 2026, 08:32 PM UTC
Arrr! Intercom (Chat and Email system) is still taking on water. Their crew is hard at work patchin’ the leaks, and we’re keepin’ a sharp lookout for the all-clear. Until it’s back afloat, our support crew still can’t read or reply to any messages sent to us - but we’ll raise the sails and get back to it the moment service is restored.
- monitoring Jan 09, 2026, 08:55 PM UTC
Arrr! Intercom’s crew has pushed a fix and they’re keepin’ a close eye on the waters to make sure everything stays steady. Our support crew is back on deck and workin’ through the customers who’ve been waiting - but there may still be some delays as we catch up. Thanks for your patience while we get things shipshape again 💪
- resolved Jan 09, 2026, 09:34 PM UTC
Arrr! The seas have calmed - Intercom is back afloat and the situation is resolved. Our mighty crew of pirates is hard at work gettin’ back to our shippers as fast as we can, but delays may still be expected while we get fully above water. Apologies for the disruption from our partner, and we look forward to parlaying with you again soon 🏴☠️
Notice December 5, 2025 Pirate Ship Website is down 35m Pirate Ship Website (pirateship.com)
Started Dec 05, 2025, 09:00 AM UTC· resolved Dec 05, 2025, 09:36 AM UTC
- investigating Dec 05, 2025, 09:00 AM UTC
Due to an issue with Cloudflare our public website is down. You can still use our app by entering https://ship.pirateship.com
- resolved Dec 05, 2025, 09:36 AM UTC
This incident has been resolved.
Major November 24, 2025 UPS account creation issues 1h 23m UPS Shipments, Pickups and Delivery Estimates
Started Nov 24, 2025, 11:23 PM UTC· resolved Nov 25, 2025, 12:46 AM UTC
- identified Nov 24, 2025, 11:23 PM UTC
We're aware of issues purchasing UPS labels in case you have not shipped with UPS before or not recently. You may be unable to continue on the terms & conditions dialog that pops up when buying a label while the the issue remains. Our crew is doing everything then can to get it shipshape again. We'll keep you updated here. Sorry for the trouble Captain!
- monitoring Nov 25, 2025, 12:35 AM UTC
Customers should be able to proceed accepting the UPS terms and conditions screen again and be able to purchase labels. We are continuing to monitor the endpoint to make sure everything is running smoothly!
- resolved Nov 25, 2025, 12:46 AM UTC
This incident has been resolved.
Major November 18, 2025 Intermittent Availability Issues 22m Pirate Ship App (ship.pirateship.com)
Started Nov 18, 2025, 01:10 PM UTC· resolved Nov 18, 2025, 01:32 PM UTC
- identified Nov 18, 2025, 01:10 PM UTC
Ahoj, We are currently experiencing intermittent degraded availability on our website. Our users may notice slower load times or occasional difficulty accessing our services. We have identified that this issue is related to problems with our CDN provider, Cloudflare, which they are actively investigating. We are in contact with Cloudflare and monitoring the situation closely. We apologize for any inconvenience this may cause and will provide updates as we learn more.
- resolved Nov 18, 2025, 01:32 PM UTC
This incident has been resolved. Our website is now operating normally. Cloudflare has resolved the issues affecting their infrastructure, and we have confirmed that our services are fully accessible with normal performance. We apologize for any disruption this may have caused and thank you for your patience.
Major September 6, 2025 Emails Delayed 3h 6m Pirate Ship App (ship.pirateship.com)
Started Sep 06, 2025, 05:06 PM UTC· resolved Sep 06, 2025, 08:13 PM UTC
- investigating Sep 06, 2025, 05:06 PM UTC
We are currently experiencing an issue with our mail server, which is affecting the delivery of transactional emails from our application. Our team is currently investigating what's gone wrong. Subscribe to receive updates as we work to fix this as quickly as we can. We know how important it is for you to be able to ship right now—we're sorry for the trouble Captain!
- resolved Sep 06, 2025, 08:13 PM UTC
This incident has been resolved.
Major February 21, 2025 UPS API Outage 3h 7m Pirate Ship App (ship.pirateship.com), UPS Shipments, Pickups and Delivery Estimates
Started Feb 21, 2025, 07:00 AM UTC· resolved Feb 21, 2025, 10:08 AM UTC
- investigating Feb 21, 2025, 08:48 AM UTC
The UPS APIs we use to rate and buy labels are experiencing an outage right now. That means that purchasing UPS labels is currently unavailable. Scheduling pickups might intermittently work. We're working with our partners to help them fix this issue as quickly as possible, and will keep you updated.
- monitoring Feb 21, 2025, 09:27 AM UTC
Rating and buying of UPS labels is working again. Please be advised that there might still be some intermittent issues while we continue to monitor the situation to make sure everything is working as expected.
- resolved Feb 21, 2025, 10:08 AM UTC
This incident has been resolved.
Minor January 23, 2025 Slowness Detected 59m Pirate Ship App (ship.pirateship.com)
Started Jan 23, 2025, 02:58 PM UTC· resolved Jan 23, 2025, 03:57 PM UTC
- investigating Jan 23, 2025, 02:58 PM UTC
We’re aware that the site is running slower than usual, and our team is actively investigating the issue. Subscribe to receive updates as we work to resolve this as quickly as possible. We understand how important it is for you to keep things moving, and we’re sorry for the inconvenience, Captain!
- investigating Jan 23, 2025, 03:56 PM UTC
Great news, Captain! The issue has been resolved, and everything is back to normal. The site is running smoothly again—thank you for your patience while we worked on this. We’re glad to have you back to full speed! 🚀
- resolved Jan 23, 2025, 03:57 PM UTC
This incident has been resolved.
Minor December 23, 2024 Login not possible for some users 1h 33m Pirate Ship App (ship.pirateship.com)
Started Dec 23, 2024, 04:01 PM UTC· resolved Dec 23, 2024, 05:35 PM UTC
- investigating Dec 23, 2024, 04:01 PM UTC
We're aware there's an issue and our team is currently investigating what's gone wrong. Subscribe to receive updates as we work to fix this as quickly as we can. We know how important it is for you to be able to ship right now—we're sorry for the trouble Captain!
- identified Dec 23, 2024, 04:01 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Dec 23, 2024, 04:21 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Dec 23, 2024, 05:35 PM UTC
This incident has been resolved.
Notice November 20, 2024 Downtime Detected 14m Pirate Ship App (ship.pirateship.com)
Started Nov 20, 2024, 07:31 AM UTC· resolved Nov 20, 2024, 07:45 AM UTC
- investigating Nov 20, 2024, 07:31 AM UTC
We're aware there's an issue and our team is currently investigating what's gone wrong. Subscribe to receive updates as we work to fix this as quickly as we can. We know how important it is for you to be able to ship right now—we're sorry for the trouble Captain!
- investigating Nov 20, 2024, 07:45 AM UTC
We are continuing to investigate this issue.
- resolved Nov 20, 2024, 07:45 AM UTC
Pirate Ship is back online and we've confirmed the issue has been fully resolved. Thanks for your patience matey! You should be able to get back to your shipping. If you have any questions or concerns, just chat or email our support—we're here for ya!