Pirate Ship incident
Intercom Service Outage (Customer Support)
Pirate Ship experienced a critical incident on January 9, 2026 affecting Chats, lasting 1h 30m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 09, 2026, 08:03 PM UTC
Arrr! Our trusty message bottle service (Intercom) has sunk beneath the waves. Until it’s back afloat, our support crew can’t read or answer tickets. We’re keeping watch on the horizon and will raise the sails again as soon as it’s restored. Sorry for the inconvenience, matey.
- investigating Jan 09, 2026, 08:32 PM UTC
Arrr! Intercom (Chat and Email system) is still taking on water. Their crew is hard at work patchin’ the leaks, and we’re keepin’ a sharp lookout for the all-clear. Until it’s back afloat, our support crew still can’t read or reply to any messages sent to us - but we’ll raise the sails and get back to it the moment service is restored.
- monitoring Jan 09, 2026, 08:55 PM UTC
Arrr! Intercom’s crew has pushed a fix and they’re keepin’ a close eye on the waters to make sure everything stays steady. Our support crew is back on deck and workin’ through the customers who’ve been waiting - but there may still be some delays as we catch up. Thanks for your patience while we get things shipshape again 💪
- resolved Jan 09, 2026, 09:34 PM UTC
Arrr! The seas have calmed - Intercom is back afloat and the situation is resolved. Our mighty crew of pirates is hard at work gettin’ back to our shippers as fast as we can, but delays may still be expected while we get fully above water. Apologies for the disruption from our partner, and we look forward to parlaying with you again soon 🏴☠️