Resolved after 1 hour 23 minutes, affecting UPS Shipments, Pickups and Delivery Estimates, on November 24, 2025.
Customers should be able to proceed accepting the UPS terms and conditions screen again and be able to purchase labels. We are continuing to monitor the endpoint to make sure everything is running smoothly!
Affected components
Update timeline
- identified Nov 24, 2025, 11:23 PM UTC
We're aware of issues purchasing UPS labels in case you have not shipped with UPS before or not recently. You may be unable to continue on the terms & conditions dialog that pops up when buying a label while the the issue remains. Our crew is doing everything then can to get it shipshape again. We'll keep you updated here. Sorry for the trouble Captain!
- monitoring Nov 25, 2025, 12:35 AM UTC
Customers should be able to proceed accepting the UPS terms and conditions screen again and be able to purchase labels. We are continuing to monitor the endpoint to make sure everything is running smoothly!
- resolved Nov 25, 2025, 12:46 AM UTC
This incident has been resolved.
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