Resolved after 14 minutes, affecting Pirate Ship App (ship.pirateship.com), on August 5, 2026.
A fix has been implemented and we are monitoring the results.
Affected components
Update timeline
- investigating Aug 05, 2026, 12:42 PM UTC
We're aware there's an issue and our team is currently investigating what's gone wrong. Background Processes are currently not running which means ecommerce orders won't sync and batches won't process. Individual Label processing should work (single labels). Subscribe to receive updates as we work to fix this as quickly as we can. We know how important it is for you to be able to ship right now—we're sorry for the trouble Captain!
- identified Aug 05, 2026, 12:45 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Aug 05, 2026, 12:51 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 05, 2026, 12:56 PM UTC
This incident has been resolved.
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