Piano.io incident

[Activation] Elevated API Error Rates (EU region)

Notice Resolved View vendor source →

Piano.io experienced a notice incident on May 13, 2026 affecting API Endpoints - EU - api-eu.piano.io and EU - id.piano.io, lasting —. The incident has been resolved; the full update timeline is below.

Started
May 13, 2026, 08:52 AM UTC
Resolved
May 13, 2026, 08:52 AM UTC
Duration
—
Detected by Pingoru
May 13, 2026, 08:52 AM UTC

Affected components

API Endpoints - EU - api-eu.piano.ioEU - id.piano.io

Update timeline

  1. resolved May 13, 2026, 08:52 AM UTC

    Between 07:42 and 07:52 AM UTC, Piano experienced elevated error rates affecting the Publisher API and ID API in the EU environment. The incident occurred during an ingress upgrade from a deprecated version to the current supported version, which caused a routing configuration incompatibility. The issue lasted approximately 10 minutes and has been fully resolved. Publisher Dashboard, Checkout, and access controls in Composer operated normally throughout the incident and were not affected.