Piano.io incident

[Activation] Publisher Dashboard - Composer Experience version selection impacted

Minor Resolved View vendor source →

Piano.io experienced a minor incident on April 21, 2026 affecting Publisher Dashboard - US - https://dashboard.piano.io and Publisher Dashboard - Asia - https://dashboard-ap.piano.io and 1 more component, lasting 59m. The incident has been resolved; the full update timeline is below.

Started
Apr 21, 2026, 09:00 AM UTC
Resolved
Apr 21, 2026, 09:59 AM UTC
Duration
59m
Detected by Pingoru
Apr 21, 2026, 09:00 AM UTC

Affected components

Publisher Dashboard - US - https://dashboard.piano.ioPublisher Dashboard - Asia - https://dashboard-ap.piano.ioPublisher Dashboard - Australia - https://dashboard-au.piano.ioPublisher Dashboard - Europe - https://dashboard-eu.piano.io

Update timeline

  1. investigating Apr 21, 2026, 09:00 AM UTC

    We are currently investigating an issue affecting the publisher dashboard where users are unable to interact with the experience version dropdown and other buttons in Composer.

  2. identified Apr 21, 2026, 09:22 AM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Apr 21, 2026, 09:59 AM UTC

    This incident has been resolved. The problem was caused by a compatibility issue between two system components that were running different versions. We have updated one of the components to ensure they work together properly, which has restored normal functionality. Some users may need to clear their browser cache to fully resolve the issue and restore normal functionality. We apologize for any disruption this issue may have caused.