Piano.io incident
[Activation] Publisher Dashboard - Composer Experience version selection impacted
Resolved after 59 minutes, affecting Publisher Dashboard - US - https://dashboard.piano.io and Publisher Dashboard - Asia - https://dashboard-ap.piano.io and 1 more, on April 21, 2026.
This incident has been resolved. The problem was caused by a compatibility issue between two system components that were running different versions. We have updated one of the components to ensure they work together properly, which has restored normal functionality. Some users may need to clear their browser cache to fully resolve the issue and restore normal functionality. We apologize for any disruption this issue may have caused.
Affected components
Update timeline
- investigating Apr 21, 2026, 09:00 AM UTC
We are currently investigating an issue affecting the publisher dashboard where users are unable to interact with the experience version dropdown and other buttons in Composer.
- identified Apr 21, 2026, 09:22 AM UTC
The issue has been identified and a fix is being implemented.
- resolved Apr 21, 2026, 09:59 AM UTC
This incident has been resolved. The problem was caused by a compatibility issue between two system components that were running different versions. We have updated one of the components to ensure they work together properly, which has restored normal functionality. Some users may need to clear their browser cache to fully resolve the issue and restore normal functionality. We apologize for any disruption this issue may have caused.
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