Piano.io incident

[Activation] Elevated API Error Rates (EU region)

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Resolved on October 14, 2025.

resolved Oct 14, 2025, 09:03 AM UTC

Piano Activation experienced increased error rates for VX and ID API endpoints in the EU region between 07:49 - 07:56 UTC. The issue was resolved and API traffic has now returned to normal levels.

Started
Oct 14, 2025, 04:00 AM UTC
Resolved
Oct 14, 2025, 04:00 AM UTC
Duration
–
Detected by Pingoru
Oct 14, 2025, 04:00 AM UTC

Update timeline

  1. resolved Oct 14, 2025, 09:03 AM UTC

    Piano Activation experienced increased error rates for VX and ID API endpoints in the EU region between 07:49 - 07:56 UTC. The issue was resolved and API traffic has now returned to normal levels.

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