Piano.io incident
[Piano Analytics] Potential interface availability issues
Resolved after 22 minutes, affecting Piano Analytics - Reporting API and Piano Analytics Interfaces Availability, on October 24, 2025.
**Incident explanation:** A production release caused temporary inaccessibility of our interfaces. **Actions performed:** A rollback was performed to restore service. **Actions to come:** No more actions to come.
Affected components
Update timeline
- investigating Oct 24, 2025, 08:22 AM UTC
We are currently experiencing availability issues with our API tools and interfaces. Our technical teams are actively working to resolve the issue. We apologize for any inconvenience caused. Affected customers - All customers
- resolved Oct 24, 2025, 08:44 AM UTC
The issue has been resolved and all our tools and interfaces are fully available. Data collection was not affected, all events were properly ingested.
- postmortem Oct 24, 2025, 08:44 AM UTC
**Incident explanation:** A production release caused temporary inaccessibility of our interfaces. **Actions performed:** A rollback was performed to restore service. **Actions to come:** No more actions to come.
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