Piano.io incident

[Piano Analytics] Potential interface availability issues

Critical Resolved View vendor source →

Piano.io experienced a critical incident on October 24, 2025 affecting Piano Analytics - Reporting API and Piano Analytics Interfaces Availability, lasting 22m. The incident has been resolved; the full update timeline is below.

Started
Oct 24, 2025, 08:22 AM UTC
Resolved
Oct 24, 2025, 08:44 AM UTC
Duration
22m
Detected by Pingoru
Oct 24, 2025, 08:22 AM UTC

Affected components

Piano Analytics - Reporting APIPiano Analytics Interfaces Availability

Update timeline

  1. investigating Oct 24, 2025, 08:22 AM UTC

    We are currently experiencing availability issues with our API tools and interfaces. Our technical teams are actively working to resolve the issue. We apologize for any inconvenience caused. Affected customers - All customers

  2. resolved Oct 24, 2025, 08:44 AM UTC

    The issue has been resolved and all our tools and interfaces are fully available. Data collection was not affected, all events were properly ingested.

  3. postmortem Oct 24, 2025, 08:44 AM UTC

    **Incident explanation:** A production release caused temporary inaccessibility of our interfaces. **Actions performed:** A rollback was performed to restore service. **Actions to come:** No more actions to come.