Resolved after 2 days 3 hours, affecting API Endpoints - cxense - api.cxense.com and Piano Audience - Insight, on November 22, 2025.
Monitoring - The issue has been resolved, and services are operating normally. We are continuing to monitor the situation to ensure ongoing stability.
Affected components
API Endpoints - cxense - api.cxense.comPiano Audience - Insight
Update timeline
- identified Nov 22, 2025, 05:12 AM UTC
We noticed a significant traffic drop in Insight started on November 22, 2025 02:37 UTC. The technical team identified the root cause and is now working on the resolution.
- monitoring Nov 22, 2025, 05:47 AM UTC
Monitoring - The issue has been resolved, and services are operating normally. We are continuing to monitor the situation to ensure ongoing stability.
- resolved Nov 24, 2025, 08:25 AM UTC
This incident has been resolved.
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