Piano.io experienced a minor incident on November 22, 2025 affecting API Endpoints - cxense - api.cxense.com and Piano Insight Dashboard, lasting 2d 3h. The incident has been resolved; the full update timeline is below.
Affected components
API Endpoints - cxense - api.cxense.comPiano Insight Dashboard
Update timeline
- identified Nov 22, 2025, 05:12 AM UTC
We noticed a significant traffic drop in Insight started on November 22, 2025 02:37 UTC. The technical team identified the root cause and is now working on the resolution.
- monitoring Nov 22, 2025, 05:47 AM UTC
Monitoring - The issue has been resolved, and services are operating normally. We are continuing to monitor the situation to ensure ongoing stability.
- resolved Nov 24, 2025, 08:25 AM UTC
This incident has been resolved.