Piano.io incident

Piano Insight is experience a production incident

Critical Resolved View vendor source →

Piano.io experienced a critical incident on November 28, 2025 affecting Piano Insight Dashboard, lasting 2h 50m. The incident has been resolved; the full update timeline is below.

Started
Nov 28, 2025, 01:54 AM UTC
Resolved
Nov 28, 2025, 04:45 AM UTC
Duration
2h 50m
Detected by Pingoru
Nov 28, 2025, 01:54 AM UTC

Affected components

Piano Insight Dashboard

Update timeline

  1. investigating Nov 28, 2025, 03:26 AM UTC

    We noticed a significant traffic drop in Insight started on November 28, 2025 01:54 UTC. Our engineers are investigating the issue.

  2. monitoring Nov 28, 2025, 03:54 AM UTC

    Our engineers have identified the root cause and have implemented the fix. We are monitoring the results.

  3. resolved Nov 28, 2025, 04:45 AM UTC

    This incident has been resolved.