Piano.io incident

Piano Insight is experience a production incident

Resolved after 2 hours 50 minutes, affecting Piano Audience - Insight, on November 28, 2025.

monitoring Nov 28, 2025, 03:54 AM UTC

Our engineers have identified the root cause and have implemented the fix. We are monitoring the results.

Started
Nov 28, 2025, 01:54 AM UTC
Resolved
Nov 28, 2025, 04:45 AM UTC
Duration
2h 50m
Detected by Pingoru
Nov 28, 2025, 01:54 AM UTC

Affected components

Piano Audience - Insight

Update timeline

  1. investigating Nov 28, 2025, 03:26 AM UTC

    We noticed a significant traffic drop in Insight started on November 28, 2025 01:54 UTC. Our engineers are investigating the issue.

  2. monitoring Nov 28, 2025, 03:54 AM UTC

    Our engineers have identified the root cause and have implemented the fix. We are monitoring the results.

  3. resolved Nov 28, 2025, 04:45 AM UTC

    This incident has been resolved.

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