Resolved after 19 hours 31 minutes, affecting API Endpoints - cxense - api.cxense.com, on December 3, 2025.
RCA report for the incident can be found at [**this link**](https://docs.piano.io/wp-content/uploads/2025/12/2025-12-03-RCA-Delays-in-ingestion-of-user-profile-updates.pdf).
Affected components
Update timeline
- identified Dec 03, 2025, 08:15 PM UTC
We have identified an issue affecting the ingestion of user profile updates, causing processing delays. Our engineering team has implemented remediation measures, and we are currently working to process the backlog of delayed updates.
- identified Dec 03, 2025, 09:14 PM UTC
Backlog of delayed updates have been processed. We continue to monitor the situation.
- monitoring Dec 03, 2025, 09:39 PM UTC
We continue to monitor the situation.
- resolved Dec 04, 2025, 03:46 PM UTC
This incident has been resolved.
- postmortem Dec 17, 2025, 08:52 AM UTC
RCA report for the incident can be found at [**this link**](https://docs.piano.io/wp-content/uploads/2025/12/2025-12-03-RCA-Delays-in-ingestion-of-user-profile-updates.pdf).
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