Piano.io incident

Piano service disruption due to Cloudflare outage

Critical Resolved View vendor source →

Piano.io experienced a critical incident on December 5, 2025 affecting Publisher Dashboard - US - https://dashboard.piano.io and API Endpoints - US - api.piano.io and 1 more component, lasting 42m. The incident has been resolved; the full update timeline is below.

Started
Dec 05, 2025, 08:47 AM UTC
Resolved
Dec 05, 2025, 09:30 AM UTC
Duration
42m
Detected by Pingoru
Dec 05, 2025, 08:47 AM UTC

Affected components

Publisher Dashboard - US - https://dashboard.piano.ioAPI Endpoints - US - api.piano.ioPublisher Dashboard - Asia - https://dashboard-ap.piano.ioAPI Endpoints - Asia - api-ap.piano.ioPublisher Dashboard - Australia - https://dashboard-au.piano.ioAPI Endpoints - AU - api-au.piano.ioPublisher Dashboard - Europe - https://dashboard-eu.piano.ioAPI Endpoints - EU - api-eu.piano.io

Update timeline

  1. identified Dec 05, 2025, 09:02 AM UTC

    We are currently experiencing a service disruption affecting our services due to an outage on Cloudflare's side. As a result, clients may also experience difficulties logging into Piano dashboards. Our team is actively monitoring the situation. We apologize for any inconvenience this may cause and appreciate your patience. Further updates will be provided as soon as more information becomes available. For reference: https://www.cloudflarestatus.com/

  2. identified Dec 05, 2025, 09:10 AM UTC

    We are currently experiencing a service disruption affecting our services due to an outage on Cloudflare's side. For reference: https://www.cloudflarestatus.com/incidents/lfrm31y6sw9q

  3. monitoring Dec 05, 2025, 09:17 AM UTC

    Cloudflare has fixed the issue on their end (https://www.cloudflarestatus.com/incidents/lfrm31y6sw9q), and we are now observing incoming requests on our systems again. We will continue to monitor the situation and provide updates if anything changes.

  4. resolved Dec 05, 2025, 09:30 AM UTC

    This incident has been resolved.