Resolved after 7 hours 22 minutes, affecting Publisher Dashboard - US - https://dashboard.piano.io and Checkout - US - buy.piano.io and 1 more, on December 24, 2025.
RCA report for the incident can be found at [**this link**](https://docs.piano.io/wp-content/uploads/2026/01/2025-12-24-RCA-Activation-outage.pdf).
Affected components
Update timeline
- investigating Dec 24, 2025, 02:21 PM UTC
Piano platform is experiencing an elevated level of API errors. Our engineers are currently looking into the issue.
- identified Dec 24, 2025, 02:43 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Dec 24, 2025, 02:53 PM UTC
A fix has been implemented, and we're monitoring its results
- resolved Dec 24, 2025, 09:44 PM UTC
The incident has been resolved.
- postmortem Jan 07, 2026, 08:43 AM UTC
RCA report for the incident can be found at [**this link**](https://docs.piano.io/wp-content/uploads/2026/01/2025-12-24-RCA-Activation-outage.pdf).
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