Piano.io incident

Composer segmentation issues [EU region]

Resolved after 13 hours 4 minutes, affecting Other, on January 12, 2026.

monitoring Jan 12, 2026, 02:55 PM UTC

A fix has been implemented and we are monitoring the results.

Started
Jan 12, 2026, 12:07 PM UTC
Resolved
Jan 13, 2026, 01:11 AM UTC
Duration
13h 4m
Detected by Pingoru
Jan 12, 2026, 12:07 PM UTC

Affected components

Other

Update timeline

  1. investigating Jan 12, 2026, 12:07 PM UTC

    Composer is experiencing a service incident affecting DMP segments and Propensity Models in the EU region. Impact includes high error rates, degraded segment lookup, and degraded widget performance.

  2. identified Jan 12, 2026, 02:19 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jan 12, 2026, 02:55 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jan 13, 2026, 01:11 AM UTC

    This incident has been resolved.

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