Piano.io incident

Composer segmentation issues [EU region]

Minor Resolved View vendor source →

Piano.io experienced a minor incident on January 12, 2026 affecting Other, lasting 13h 4m. The incident has been resolved; the full update timeline is below.

Started
Jan 12, 2026, 12:07 PM UTC
Resolved
Jan 13, 2026, 01:11 AM UTC
Duration
13h 4m
Detected by Pingoru
Jan 12, 2026, 12:07 PM UTC

Affected components

Other

Update timeline

  1. investigating Jan 12, 2026, 12:07 PM UTC

    Composer is experiencing a service incident affecting DMP segments and Propensity Models in the EU region. Impact includes high error rates, degraded segment lookup, and degraded widget performance.

  2. identified Jan 12, 2026, 02:19 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jan 12, 2026, 02:55 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jan 13, 2026, 01:11 AM UTC

    This incident has been resolved.