Resolved after 8 hours 29 minutes, affecting Piano Data Collection - Crawler, on January 19, 2026.
RCA report for the incident can be found at [this link](https://docs.piano.io/wp-content/uploads/2026/01/2026-01-19-RCA-Piano-Crawler-not-crawling.pdf)
Affected components
Update timeline
- investigating Jan 19, 2026, 12:05 AM UTC
Piano Crawler has not been crawling for the last 24 hours. We are currently investigating the issue.
- investigating Jan 19, 2026, 02:23 AM UTC
We are continuing to investigate this issue.
- investigating Jan 19, 2026, 03:55 AM UTC
We are still looking into this issue, but the investigation shows that this affects only a small number of sites, not all of them.
- identified Jan 19, 2026, 06:54 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jan 19, 2026, 07:22 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jan 19, 2026, 08:35 AM UTC
This incident has been resolved.
- postmortem Jan 28, 2026, 08:50 AM UTC
RCA report for the incident can be found at [this link](https://docs.piano.io/wp-content/uploads/2026/01/2026-01-19-RCA-Piano-Crawler-not-crawling.pdf)
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