Piano.io incident

[Piano Analytics] Incident supported by the on-call team

Major Resolved View vendor source →
Started
Feb 10, 2026, 06:54 AM UTC
Resolved
Feb 10, 2026, 07:24 AM UTC
Duration
30m
Detected by Pingoru
Feb 10, 2026, 06:54 AM UTC

Update timeline

  1. investigating Feb 10, 2026, 08:12 AM UTC

    We are currently experiencing a production incident on Piano Analytics products. Please excuse us for any inconvenience caused.

  2. resolved Feb 10, 2026, 08:18 AM UTC

    The issue has been resolved and all Piano Analytics tools and interfaces are fully available. We are currently catching up the delay in real-time data retrieval.

  3. postmortem Feb 10, 2026, 09:48 AM UTC

    **Explanation:** * Alert on \{region:eu-west-1\} Lag on data enrichment service * Consequence: Real time delay ‌ **Actions:** * Manually restarting the service on the affected instances seems to resolve the issue. * Scale up while continuing to restart the service on the remaining instances ‌ **Action to come:** * No more action needed

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