Piano.io incident
[Piano Analytics] Incident supported by the on-call team
Resolved after 30 minutes, on February 10, 2026.
**Explanation:** * Alert on \{region:eu-west-1\} Lag on data enrichment service * Consequence: Real time delay **Actions:** * Manually restarting the service on the affected instances seems to resolve the issue. * Scale up while continuing to restart the service on the remaining instances **Action to come:** * No more action needed
Update timeline
- investigating Feb 10, 2026, 08:12 AM UTC
We are currently experiencing a production incident on Piano Analytics products. Please excuse us for any inconvenience caused.
- resolved Feb 10, 2026, 08:18 AM UTC
The issue has been resolved and all Piano Analytics tools and interfaces are fully available. We are currently catching up the delay in real-time data retrieval.
- postmortem Feb 10, 2026, 09:48 AM UTC
**Explanation:** * Alert on \{region:eu-west-1\} Lag on data enrichment service * Consequence: Real time delay **Actions:** * Manually restarting the service on the affected instances seems to resolve the issue. * Scale up while continuing to restart the service on the remaining instances **Action to come:** * No more action needed
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