Piano.io incident

Login captcha feature not working correctly

Minor Resolved View vendor source →
Started
Mar 19, 2026, 03:14 PM UTC
Resolved
Mar 19, 2026, 04:45 PM UTC
Duration
1h 30m
Detected by Pingoru
Mar 19, 2026, 03:14 PM UTC

Affected components

US - id.piano.ioAustralia - id-au.piano.ioAsia - id-ap.piano.ioEU - id.piano.io

Update timeline

  1. investigating Mar 19, 2026, 03:14 PM UTC

    We've received some complaints that end users are unable to pass the CAPTCHA verification. Our development team is currently looking into the issue.

  2. identified Mar 19, 2026, 03:37 PM UTC

    We have identified the issue, and our team is actively working on a fix. We'll keep you updated on our progress.

  3. monitoring Mar 19, 2026, 03:40 PM UTC

    We have successfully implemented a fix for the CAPTCHA issue. We're actively monitoring the system.

  4. resolved Mar 19, 2026, 04:45 PM UTC

    The incident has been resolved.

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