Piano.io incident

Login captcha feature not working correctly

Resolved after 1 hour 30 minutes, affecting Registration + Login - US - id.piano.io and Registration + Login - Australia - id-au.piano.io and 1 more, on March 19, 2026.

monitoring Mar 19, 2026, 03:40 PM UTC

We have successfully implemented a fix for the CAPTCHA issue. We're actively monitoring the system.

Started
Mar 19, 2026, 03:14 PM UTC
Resolved
Mar 19, 2026, 04:45 PM UTC
Duration
1h 30m
Detected by Pingoru
Mar 19, 2026, 03:14 PM UTC

Affected components

Registration + Login - US - id.piano.ioRegistration + Login - Australia - id-au.piano.ioRegistration + Login - Asia - id-ap.piano.ioRegistration + Login - EU - id.piano.io

Update timeline

  1. investigating Mar 19, 2026, 03:14 PM UTC

    We've received some complaints that end users are unable to pass the CAPTCHA verification. Our development team is currently looking into the issue.

  2. identified Mar 19, 2026, 03:37 PM UTC

    We have identified the issue, and our team is actively working on a fix. We'll keep you updated on our progress.

  3. monitoring Mar 19, 2026, 03:40 PM UTC

    We have successfully implemented a fix for the CAPTCHA issue. We're actively monitoring the system.

  4. resolved Mar 19, 2026, 04:45 PM UTC

    The incident has been resolved.

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