[Activation] Site Licensing incident (AP region)

Update timeline

1. monitoring Apr 06, 2026, 01:53 PM UTC

   Following an infrastructure update on April 3, a timezone-related bug was introduced, causing anomalies in Site Licensing, Subscription Grace Periods, and Scheduled Upgrades for clients in the Production-AP region. The root cause has been identified and a fix has been deployed. Remediation of the affected entities is in progress. A detailed Root Cause Analysis report will be shared once the incident is fully resolved, covering the scope of impact, timeline, and preventive measures.

2. resolved Apr 06, 2026, 05:27 PM UTC

   The incident has been resolved. A Root Cause Analysis report is currently in progress and will be shared once completed.

3. postmortem Apr 28, 2026, 10:35 AM UTC

   RCA report for the incident can be found at [**this link**](https://docs.piano.io/wp-content/uploads/2026/04/2026-04-06-Activation-Timezone-Configuration-Error-AP-region.pdf).