Piano.io incident

ID and VX Transaction Emails not being delivered due to Internal Mandrill Issue

Major Resolved View vendor source →

Piano.io experienced a major incident on April 12, 2026 affecting Piano ID and VX transactional Emails, lasting 1d 3h. The incident has been resolved; the full update timeline is below.

Started
Apr 12, 2026, 05:00 AM UTC
Resolved
Apr 13, 2026, 08:46 AM UTC
Duration
1d 3h
Detected by Pingoru
Apr 12, 2026, 05:00 AM UTC

Affected components

Piano ID and VX transactional Emails

Update timeline

  1. identified Apr 12, 2026, 05:00 AM UTC

    Mandrill team has notified Piano about an issue impacting our account. Our team is currently coordinating efforts with the Mandrill account. The emails are queued but not getting delivered at the moment. We will continue to provide updates via this thread. Please monitor our status page for latest information.

  2. monitoring Apr 13, 2026, 03:32 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Apr 13, 2026, 08:46 AM UTC

    This incident has been resolved.