Piano.io incident
ID and VX Transaction Emails not being delivered due to Internal Mandrill Issue
Major Vendor's status page →
Resolved after 1 day 3 hours, affecting Registration + Login and Management + Billing Transactional Emails, on April 12, 2026.
A fix has been implemented and we are monitoring the results.
Affected components
Registration + Login and Management + Billing Transactional Emails
Update timeline
- identified Apr 12, 2026, 05:00 AM UTC
Mandrill team has notified Piano about an issue impacting our account. Our team is currently coordinating efforts with the Mandrill account. The emails are queued but not getting delivered at the moment. We will continue to provide updates via this thread. Please monitor our status page for latest information.
- monitoring Apr 13, 2026, 03:32 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Apr 13, 2026, 08:46 AM UTC
This incident has been resolved.
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