Piano.io incident
[Activation] Composer segmentation issues (EU region)
Minor Vendor's status page →
Resolved after 2 days 1 hour, affecting API Endpoints - cxense - api.cxense.com and Other, on April 15, 2026.
A fix has been implemented and we are monitoring the results.
Affected components
API Endpoints - cxense - api.cxense.comOther
Update timeline
- investigating Apr 15, 2026, 06:09 AM UTC
Composer is experiencing a service incident affecting Audience segments and Propensity Models in the EU region. Impact includes high error rates, degraded segment lookup, and degraded widget performance.
- identified Apr 15, 2026, 06:54 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Apr 15, 2026, 08:45 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Apr 17, 2026, 06:28 AM UTC
This incident has been resolved.
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