Piano.io incident

[Activation] Composer segmentation issues (EU region)

Minor Resolved View vendor source →

Piano.io experienced a minor incident on April 15, 2026 affecting API Endpoints - cxense - api.cxense.com and Other, lasting 2d 1h. The incident has been resolved; the full update timeline is below.

Started
Apr 15, 2026, 05:14 AM UTC
Resolved
Apr 17, 2026, 06:28 AM UTC
Duration
2d 1h
Detected by Pingoru
Apr 15, 2026, 05:14 AM UTC

Affected components

API Endpoints - cxense - api.cxense.comOther

Update timeline

  1. investigating Apr 15, 2026, 06:09 AM UTC

    Composer is experiencing a service incident affecting Audience segments and Propensity Models in the EU region. Impact includes high error rates, degraded segment lookup, and degraded widget performance.

  2. identified Apr 15, 2026, 06:54 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Apr 15, 2026, 08:45 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Apr 17, 2026, 06:28 AM UTC

    This incident has been resolved.