Piano.io incident

[Activation] Increased API Error Rate on ID Endpoints (US region)

Minor Resolved View vendor source →

Piano.io experienced a minor incident on May 5, 2026 affecting US - id.piano.io, lasting 10s. The incident has been resolved; the full update timeline is below.

Started
May 05, 2026, 08:21 AM UTC
Resolved
May 05, 2026, 08:21 AM UTC
Duration
10s
Detected by Pingoru
May 05, 2026, 08:21 AM UTC

Affected components

US - id.piano.io

Update timeline

  1. monitoring May 05, 2026, 08:21 AM UTC

    Between 06:48 and 07:05 UTC, Piano ID API experienced elevated error rates in the US cluster. Requests requiring user authentication, token verification, and user profile retrieval were affected. Other Piano services including Composer and VX subscription management were not impacted. Service has been fully restored and all systems are operating normally. We apologize for any disruption caused during this incident.

  2. resolved May 05, 2026, 08:21 AM UTC

    This incident has been resolved.