Piano.io incident

CXense - Delays in ingestion of user profile updates

Minor Resolved View vendor source →

Piano.io experienced a minor incident on December 3, 2025, lasting 19h 31m. The incident has been resolved; the full update timeline is below.

Started
Dec 03, 2025, 08:15 PM UTC
Resolved
Dec 04, 2025, 03:46 PM UTC
Duration
19h 31m
Detected by Pingoru
Dec 03, 2025, 08:15 PM UTC

Update timeline

  1. resolved Dec 04, 2025, 03:46 PM UTC

    Dec 4, 15:46 UTC Resolved - This incident has been resolved. Dec 3, 21:39 UTC Monitoring - We continue to monitor the situation. Dec 3, 21:14 UTC Update - Backlog of delayed updates have been processed. We continue to monitor the situation. Dec 3, 20:15 UTC Identified - We have identified an issue affecting the ingestion of user profile updates, causing processing delays. Our engineering team has implemented remediation measures, and we are currently working to process the backlog of delayed updates.