Piano.io experienced a minor incident on December 16, 2025, lasting 18h. The incident has been resolved; the full update timeline is below.
Update timeline
- resolved Dec 16, 2025, 09:30 PM UTC
Dec 16, 21:30 UTC Resolved - The issue has been resolved and all (Piano Analytics) tools and interfaces are fully available. Some data still needs to be sent for some specific customers, but we will communicate with them directly. Dec 16, 10:40 UTC Identified - Our provider's service has been partially restored. Our teams are now actively working on completing the recovery on our side, including relaunching data loads and catching up on delayed processing. Dec 16, 08:54 UTC Update - We are continuing to investigate this issue. Dec 16, 03:30 UTC Investigating - We are currently experiencing a production incident on Piano Analytics products. A major incident is currently ongoing with our cloud provider in the EU regions, impacting both streaming data ingestion and data consolidation processes. Our data collection and processing are not impacted. The issue started at approximately 03:30 UTC on December 16, 2025, and is still ongoing at this time on their side. Please excuse us for any inconvenience caused.