Piano.io incident

Composer segmentation issues [EU region]

Resolved after 13 hours 4 minutes, on January 12, 2026.

resolved Jan 13, 2026, 01:11 AM UTC

Jan 13, 01:11 UTC Resolved - This incident has been resolved. Jan 12, 14:55 UTC Monitoring - A fix has been implemented and we are monitoring the results. Jan 12, 14:19 UTC Identified - The issue has been identified and a fix is being implemented. Jan 12, 12:07 UTC Investigating - Composer is experiencing a service incident affecting DMP segments and Propensity Models in the EU region. Impact includes high error rates, degraded segment lookup, and degraded widget performance.

Started
Jan 12, 2026, 12:07 PM UTC
Resolved
Jan 13, 2026, 01:11 AM UTC
Duration
13h 4m
Detected by Pingoru
Jan 12, 2026, 12:07 PM UTC

Update timeline

  1. resolved Jan 13, 2026, 01:11 AM UTC

    Jan 13, 01:11 UTC Resolved - This incident has been resolved. Jan 12, 14:55 UTC Monitoring - A fix has been implemented and we are monitoring the results. Jan 12, 14:19 UTC Identified - The issue has been identified and a fix is being implemented. Jan 12, 12:07 UTC Investigating - Composer is experiencing a service incident affecting DMP segments and Propensity Models in the EU region. Impact includes high error rates, degraded segment lookup, and degraded widget performance.

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