Piano.io experienced a minor incident on January 12, 2026, lasting 13h 4m. The incident has been resolved; the full update timeline is below.
Update timeline
- resolved Jan 13, 2026, 01:11 AM UTC
Jan 13, 01:11 UTC Resolved - This incident has been resolved. Jan 12, 14:55 UTC Monitoring - A fix has been implemented and we are monitoring the results. Jan 12, 14:19 UTC Identified - The issue has been identified and a fix is being implemented. Jan 12, 12:07 UTC Investigating - Composer is experiencing a service incident affecting DMP segments and Propensity Models in the EU region. Impact includes high error rates, degraded segment lookup, and degraded widget performance.