Piano.io incident

[Piano Analytics] Incident supported by the on-call team

Resolved after 2 days, on March 11, 2026.

resolved Mar 13, 2026, 08:53 AM UTC

Mar 13, 08:53 UTC Resolved - The issue has been resolved and all Piano Analytics tools and interfaces are fully available. We are currently catching up the delay in real-time data retrieval. Mar 11, 09:01 UTC Identified - We are currently experiencing delayed loading times for real-time data on a subset of customers. Mar 11, 08:02 UTC Investigating - We are currently experiencing a production incident on Piano Analytics products. Please excuse us for any inconvenience caused.

Started: Mar 11, 2026, 08:02 AM UTC
Resolved: Mar 13, 2026, 08:53 AM UTC
Duration: 2d
Detected by Pingoru: Mar 11, 2026, 08:02 AM UTC

Update timeline

resolved Mar 13, 2026, 08:53 AM UTC

Mar 13, 08:53 UTC Resolved - The issue has been resolved and all Piano Analytics tools and interfaces are fully available. We are currently catching up the delay in real-time data retrieval. Mar 11, 09:01 UTC Identified - We are currently experiencing delayed loading times for real-time data on a subset of customers. Mar 11, 08:02 UTC Investigating - We are currently experiencing a production incident on Piano Analytics products. Please excuse us for any inconvenience caused.

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