Piano.io incident
[Activation] Subscription Log Performance Upgrade (US region)
Resolved after 6 days 15 hours, on March 24, 2026.
Mar 31, 09:00 UTC Completed - The scheduled maintenance has been completed. Mar 31, 07:00 UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar 24, 17:11 UTC Scheduled - On Tuesday, March 31, 2026, between 07:00-09:00 UTC, Piano is planning a scheduled maintenance to improve the overall performance of the Subscription Log report for the US region. During this maintenance period, the report will continue to function normally; however, there will be some data lag, with the latest changes not being immediately reflected in the report. This temporary delay is expected to last for the duration of the maintenance window, up to 2 hours. Normal, real-time data updates will resume immediately after the maintenance is completed. We appreciate your understanding and patience as we work to enhance our services.
Update timeline
- resolved Mar 31, 2026, 09:00 AM UTC
Mar 31, 09:00 UTC Completed - The scheduled maintenance has been completed. Mar 31, 07:00 UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar 24, 17:11 UTC Scheduled - On Tuesday, March 31, 2026, between 07:00-09:00 UTC, Piano is planning a scheduled maintenance to improve the overall performance of the Subscription Log report for the US region. During this maintenance period, the report will continue to function normally; however, there will be some data lag, with the latest changes not being immediately reflected in the report. This temporary delay is expected to last for the duration of the maintenance window, up to 2 hours. Normal, real-time data updates will resume immediately after the maintenance is completed. We appreciate your understanding and patience as we work to enhance our services.
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