Resolved after 3 hours 34 minutes, on April 6, 2026.
Apr 6, 17:27 UTC Resolved - The incident has been resolved. A Root Cause Analysis report is currently in progress and will be shared once completed. Apr 6, 13:53 UTC Monitoring - Following an infrastructure update on April 3, a timezone-related bug was introduced, causing anomalies in Site Licensing, Subscription Grace Periods, and Scheduled Upgrades for clients in the Production-AP region. The root cause has been identified and a fix has been deployed. Remediation of the affected entities is in progress. A detailed Root Cause Analysis report will be shared once the incident is fully resolved, covering the scope of impact, timeline, and preventive measures.
Update timeline
- resolved Apr 06, 2026, 05:27 PM UTC
Apr 6, 17:27 UTC Resolved - The incident has been resolved. A Root Cause Analysis report is currently in progress and will be shared once completed. Apr 6, 13:53 UTC Monitoring - Following an infrastructure update on April 3, a timezone-related bug was introduced, causing anomalies in Site Licensing, Subscription Grace Periods, and Scheduled Upgrades for clients in the Production-AP region. The root cause has been identified and a fix has been deployed. Remediation of the affected entities is in progress. A detailed Root Cause Analysis report will be shared once the incident is fully resolved, covering the scope of impact, timeline, and preventive measures.
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