Piano.io incident

ID and VX Transaction Emails not being delivered due to Internal Mandrill Issue

Minor Resolved View vendor source →

Piano.io experienced a minor incident on April 12, 2026, lasting 1d 3h. The incident has been resolved; the full update timeline is below.

Started
Apr 12, 2026, 05:00 AM UTC
Resolved
Apr 13, 2026, 08:46 AM UTC
Duration
1d 3h
Detected by Pingoru
Apr 12, 2026, 05:00 AM UTC

Update timeline

  1. resolved Apr 13, 2026, 08:46 AM UTC

    Apr 13, 08:46 UTC Resolved - This incident has been resolved. Apr 13, 03:32 UTC Monitoring - A fix has been implemented and we are monitoring the results. Apr 12, 05:00 UTC Identified - Mandrill team has notified Piano about an issue impacting our account. Our team is currently coordinating efforts with the Mandrill account. The emails are queued but not getting delivered at the moment. We will continue to provide updates via this thread. Please monitor our status page for latest information.