Piano.io incident

[Activation] Composer segmentation issues (EU region)

Minor Resolved View vendor source →

Piano.io experienced a minor incident on April 13, 2026, lasting 1d 5h. The incident has been resolved; the full update timeline is below.

Started
Apr 13, 2026, 05:42 AM UTC
Resolved
Apr 14, 2026, 11:31 AM UTC
Duration
1d 5h
Detected by Pingoru
Apr 13, 2026, 05:42 AM UTC

Update timeline

  1. resolved Apr 14, 2026, 11:31 AM UTC

    Apr 14, 11:31 UTC Resolved - The service disruption caused by a temporary load balancing issue has been fully resolved. We are deploying additional API server nodes to better handle future traffic spikes and prevent similar incidents. Apr 13, 08:30 UTC Monitoring - A fix has been implemented and we are monitoring the results. Apr 13, 05:42 UTC Investigating - Composer is experiencing a service incident affecting Audience segments and Propensity Models in the EU region. Impact includes high error rates, degraded segment lookup, and degraded widget performance.