Piano.io incident

[Activation] Composer segmentation issues (EU region)

Resolved after 2 days 1 hour, on April 15, 2026.

resolved Apr 17, 2026, 06:28 AM UTC

Apr 17, 06:28 UTC Resolved - This incident has been resolved. Apr 15, 08:45 UTC Monitoring - A fix has been implemented and we are monitoring the results. Apr 15, 06:54 UTC Identified - The issue has been identified and a fix is being implemented. Apr 15, 05:14 UTC Investigating - Composer is experiencing a service incident affecting Audience segments and Propensity Models in the EU region. Impact includes high error rates, degraded segment lookup, and degraded widget performance.

Started: Apr 15, 2026, 05:14 AM UTC
Resolved: Apr 17, 2026, 06:28 AM UTC
Duration: 2d 1h
Detected by Pingoru: Apr 15, 2026, 05:14 AM UTC

Update timeline

resolved Apr 17, 2026, 06:28 AM UTC

Apr 17, 06:28 UTC Resolved - This incident has been resolved. Apr 15, 08:45 UTC Monitoring - A fix has been implemented and we are monitoring the results. Apr 15, 06:54 UTC Identified - The issue has been identified and a fix is being implemented. Apr 15, 05:14 UTC Investigating - Composer is experiencing a service incident affecting Audience segments and Propensity Models in the EU region. Impact includes high error rates, degraded segment lookup, and degraded widget performance.

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