Piano.io incident

[Activation] Composer segmentation issues (EU region)

Minor Resolved View vendor source →

Piano.io experienced a minor incident on April 15, 2026, lasting 2d 1h. The incident has been resolved; the full update timeline is below.

Started
Apr 15, 2026, 05:14 AM UTC
Resolved
Apr 17, 2026, 06:28 AM UTC
Duration
2d 1h
Detected by Pingoru
Apr 15, 2026, 05:14 AM UTC

Update timeline

  1. resolved Apr 17, 2026, 06:28 AM UTC

    Apr 17, 06:28 UTC Resolved - This incident has been resolved. Apr 15, 08:45 UTC Monitoring - A fix has been implemented and we are monitoring the results. Apr 15, 06:54 UTC Identified - The issue has been identified and a fix is being implemented. Apr 15, 05:14 UTC Investigating - Composer is experiencing a service incident affecting Audience segments and Propensity Models in the EU region. Impact includes high error rates, degraded segment lookup, and degraded widget performance.